Patricia Pulliam Phillips
1) The bottomline on ROI: basics, benefits, & barriers to measuring training & performance improvement
Author
Description
This book explains *who exactly is a candidate for ROI? *what exactly is training ROI? *where do ROI calculations begin and end? *when should training ROI be measured? *why should your organization even consider it?. It also includes practical advice on the widely overlooked subject of communicating ROI results to stakeholders.