Customer service by telephone
(eVideo)
Description
Loading Description...
Also in this Series
Checking series information...
Subjects
LC Subjects
OCLC Fast Subjects
More Details
Published
New York, N.Y. : Films Media Group, [2008], ©1991.
Format
eVideo
Language
English
Notes
General Note
Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
General Note
Encoded with permission for digital streaming by Films Media Group on July 28, 2008.
General Note
Title from distributor's description.
Restrictions on Access
Access requires authentication through Films on Demand.
Description
This program offers some useful tools for using the telephone to communicate with customers, and it highlights some of the things customers find most irritating about phone communication: the unanswered phone, answering without identifying yourself, the customer kept on hold for what seems like forever, multiple transfers to other extensions or people, and so on.
Target Audience
11 & up.
System Details
System requirements: FOD playback platform.
System Details
Mode of access: Internet.
Local note
InfoBase Learning,Films on Demand: Master Academic Collection - US
Citations
APA Citation, 7th Edition (style guide)
(20081991). Customer service by telephone . Films Media Group.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)20081991. Customer Service By Telephone. New York, N.Y.: Films Media Group.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Customer Service By Telephone New York, N.Y.: Films Media Group, 20081991.
Harvard Citation (style guide)(n.d.). Customer service by telephone. New York, N.Y.: Films Media Group.
MLA Citation, 9th Edition (style guide)Customer Service By Telephone Films Media Group, 20081991.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
db073a7a-3923-6965-9149-8969ab5c5221-eng
Grouping Information
| Grouped Work ID | db073a7a-3923-6965-9149-8969ab5c5221-eng |
|---|---|
| Full title | customer service by telephone |
| Author | films for the humanities sciences |
| Grouping Category | movie |
| Last Update | 2024-08-18 05:40:46AM |
| Last Indexed | 2025-01-30 02:36:19AM |
Book Cover Information
| Image Source | default |
|---|---|
| First Loaded | Aug 30, 2024 |
| Last Used | Oct 1, 2024 |
Marc Record
| First Detected | Aug 13, 2024 02:31:17 PM |
|---|---|
| Last File Modification Time | Aug 13, 2024 02:31:17 PM |
MARC Record
| LEADER | 03677cgm a2200805Ma 4500 | ||
|---|---|---|---|
| 001 | ocn707964690 | ||
| 003 | OCoLC | ||
| 005 | 20240805213015.0 | ||
| 006 | m o c | ||
| 007 | cr cna|||||||| | ||
| 007 | vz cza||| | ||
| 008 | 110207s2008 nyu015 o vleng d | ||
| 019 | |a 827239269|a 1354799247 | ||
| 028 | 4 | 0 | |a 2907|b Films Media Group |
| 028 | 4 | 0 | |a 2900s|b Films Media Group |
| 035 | |a (OCoLC)707964690|z (OCoLC)827239269|z (OCoLC)1354799247 | ||
| 040 | |a CNCGM|b eng|c CNCGM|d CHC|d OCLCQ|d TUU|d OCLCQ|d ACCEM|d OCLCO|d IWS|d OCLCF|d U3G|d OCLCA|d OCLCQ|d OCLCO|d AGLDB|d NJK|d XFH|d OCLCQ|d CN8BJ|d MNI|d OCLCQ|d UOK|d CEF|d NTG|d WYU|d YOU|d TKN|d OCLCA|d SGP|d OCLCO|d AZK|d OCLCO | ||
| 049 | |a SNCA | ||
| 050 | 4 | |a PN1997 | |
| 082 | 1 | 4 | |a [E] |
| 245 | 0 | 0 | |a Customer service by telephone /|c MasterSource. |
| 260 | 3 | |a New York, N.Y. :|b Films Media Group,|c [2008], ©1991. | |
| 300 | |a 1 streaming video file (15 min.) :|b sound, color, digital file. | ||
| 336 | |a two-dimensional moving image|b tdi|2 rdacontent | ||
| 337 | |a computer|b c|2 rdamedia | ||
| 338 | |a online resource|b cr|2 rdacarrier | ||
| 490 | 1 | |a Person-to-Person Skills: Excellence in Customer Service | |
| 490 | 1 | |a Films on Demand | |
| 500 | |a Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware. | ||
| 500 | |a Encoded with permission for digital streaming by Films Media Group on July 28, 2008. | ||
| 500 | |a Title from distributor's description. | ||
| 505 | 0 | |a Importance of Telecommunications (2:15) -- Customer Service: Telephone Protocol (3:31) -- How to Make Customer Service More Effective (2:13) -- What Irritates Customers? (3:01). | |
| 506 | |a Access requires authentication through Films on Demand. | ||
| 520 | |a This program offers some useful tools for using the telephone to communicate with customers, and it highlights some of the things customers find most irritating about phone communication: the unanswered phone, answering without identifying yourself, the customer kept on hold for what seems like forever, multiple transfers to other extensions or people, and so on. | ||
| 521 | 2 | |a 11 & up. | |
| 538 | |a System requirements: FOD playback platform. | ||
| 538 | |a Mode of access: Internet. | ||
| 590 | |a InfoBase Learning|b Films on Demand: Master Academic Collection - US | ||
| 650 | 0 | |a Typewriting. | |
| 650 | 0 | |a Office practice. | |
| 650 | 0 | |a Office management. | |
| 650 | 0 | |a Filing systems. | |
| 650 | 0 | |a Customer services. | |
| 650 | 6 | |a Dactylographie. | |
| 650 | 6 | |a Travail de bureau. | |
| 650 | 6 | |a Bureaux|x Organisation. | |
| 650 | 6 | |a Systèmes de classement. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 7 | |a filing.|2 aat | |
| 650 | 7 | |a Customer services|2 fast | |
| 650 | 7 | |a Filing systems|2 fast | |
| 650 | 7 | |a Office management|2 fast | |
| 650 | 7 | |a Office practice|2 fast | |
| 650 | 7 | |a Typewriting|2 fast | |
| 655 | 4 | |a Videorecording. | |
| 655 | 7 | |a Educational films|2 fast | |
| 655 | 7 | |a Internet videos|2 fast | |
| 655 | 7 | |a Educational films.|2 lcgft | |
| 655 | 7 | |a Internet videos.|2 lcgft | |
| 655 | 7 | |a Films éducatifs.|2 rvmgf | |
| 655 | 7 | |a Vidéos sur Internet.|2 rvmgf | |
| 710 | 2 | |a Films for the Humanities & Sciences (Firm) | |
| 710 | 2 | |a Films Media Group. | |
| 710 | 2 | |a MasterSource. | |
| 776 | 0 | 8 | |i Originally produced:|d MasterSource, 1991|z 9781421332710 |
| 830 | 0 | |a Person to person skills. | |
| 830 | 0 | |a Films on Demand. | |
| 856 | 4 | 0 | |u https://login.aclibproxy.idm.oclc.org/login?url=https://fod.infobase.com/portalPlaylists.aspx?e=1&xtid=2907&wid=18502 |
| 938 | |a Access Educational Media|b ACEM|n 100002907 | ||
| 994 | |a 92|b SNC | ||