Managing difficult situations
(eVideo)
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Subjects
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More Details
Published
New York, N.Y. : Films Media Group, [2007], ©1991.
Format
eVideo
Language
English
Notes
General Note
Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
General Note
Encoded with permission for digital streaming by Films Media Group on Feb. 07, 2007.
General Note
Title from distributor's description.
Restrictions on Access
Access requires authentication through Films on Demand.
Description
The customer is not always right, but the customer's needs remain the number one priority. This program moves beyond the fundamentals of good customer service to the problems of dealing with more complex and difficult situations: How do you satisfy customers who want something you cannot give them? How do you work out a deal with a customer when you cannot agree on the terms? What are the most effective ways of dealing with angry customers?
Target Audience
11 & up.
System Details
System requirements: FOD playback platform.
System Details
Mode of access: Internet.
Local note
InfoBase Learning,Films on Demand: Master Academic Collection - US
Citations
APA Citation, 7th Edition (style guide)
(20071991). Managing difficult situations . Films Media Group.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)20071991. Managing Difficult Situations. New York, N.Y.: Films Media Group.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Managing Difficult Situations New York, N.Y.: Films Media Group, 20071991.
Harvard Citation (style guide)(n.d.). Managing difficult situations. New York, N.Y.: Films Media Group.
MLA Citation, 9th Edition (style guide)Managing Difficult Situations Films Media Group, 20071991.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
c135a1bc-b446-7ee7-9e8e-912f622b2879-eng
Grouping Information
| Grouped Work ID | c135a1bc-b446-7ee7-9e8e-912f622b2879-eng |
|---|---|
| Full title | managing difficult situations |
| Author | films for the humanities sciences |
| Grouping Category | movie |
| Last Update | 2024-08-18 05:40:46AM |
| Last Indexed | 2025-01-30 02:32:32AM |
Marc Record
| First Detected | Aug 13, 2024 02:31:17 PM |
|---|---|
| Last File Modification Time | Aug 13, 2024 02:31:17 PM |
MARC Record
| LEADER | 03804cgm a2200805Ma 4500 | ||
|---|---|---|---|
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| 003 | OCoLC | ||
| 005 | 20240805213015.0 | ||
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| 245 | 0 | 0 | |a Managing difficult situations /|c MasterSource. |
| 260 | 3 | |a New York, N.Y. :|b Films Media Group,|c [2007], ©1991. | |
| 300 | |a 1 streaming video file (20 min.) :|b sound, color, digital file. | ||
| 336 | |a two-dimensional moving image|b tdi|2 rdacontent | ||
| 337 | |a computer|b c|2 rdamedia | ||
| 338 | |a online resource|b cr|2 rdacarrier | ||
| 490 | 1 | |a Person-to-Person Skills: Excellence in Customer Service | |
| 490 | 1 | |a Films on Demand | |
| 500 | |a Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware. | ||
| 500 | |a Encoded with permission for digital streaming by Films Media Group on Feb. 07, 2007. | ||
| 500 | |a Title from distributor's description. | ||
| 505 | 0 | |a Difficult Customer Service Situations (3:05) -- Broken Record Strategy to Good Customer Service (3:15) -- Gentle Confrontation Strategy (3:47) -- Strategies for Dealing With Anger (3:12) -- Challenging Customer Service Situations (4:39). | |
| 506 | |a Access requires authentication through Films on Demand. | ||
| 520 | |a The customer is not always right, but the customer's needs remain the number one priority. This program moves beyond the fundamentals of good customer service to the problems of dealing with more complex and difficult situations: How do you satisfy customers who want something you cannot give them? How do you work out a deal with a customer when you cannot agree on the terms? What are the most effective ways of dealing with angry customers? | ||
| 521 | 2 | |a 11 & up. | |
| 538 | |a System requirements: FOD playback platform. | ||
| 538 | |a Mode of access: Internet. | ||
| 590 | |a InfoBase Learning|b Films on Demand: Master Academic Collection - US | ||
| 650 | 0 | |a Typewriting. | |
| 650 | 0 | |a Office practice. | |
| 650 | 0 | |a Office management. | |
| 650 | 0 | |a Filing systems. | |
| 650 | 0 | |a Customer services. | |
| 650 | 6 | |a Dactylographie. | |
| 650 | 6 | |a Travail de bureau. | |
| 650 | 6 | |a Bureaux|x Organisation. | |
| 650 | 6 | |a Systèmes de classement. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 7 | |a filing.|2 aat | |
| 650 | 7 | |a Customer services|2 fast | |
| 650 | 7 | |a Filing systems|2 fast | |
| 650 | 7 | |a Office management|2 fast | |
| 650 | 7 | |a Office practice|2 fast | |
| 650 | 7 | |a Typewriting|2 fast | |
| 655 | 4 | |a Videorecording. | |
| 655 | 7 | |a Educational films|2 fast | |
| 655 | 7 | |a Internet videos|2 fast | |
| 655 | 7 | |a Educational films.|2 lcgft | |
| 655 | 7 | |a Internet videos.|2 lcgft | |
| 655 | 7 | |a Films éducatifs.|2 rvmgf | |
| 655 | 7 | |a Vidéos sur Internet.|2 rvmgf | |
| 710 | 2 | |a Films for the Humanities & Sciences (Firm) | |
| 710 | 2 | |a Films Media Group. | |
| 710 | 2 | |a MasterSource. | |
| 776 | 0 | 8 | |i Originally produced:|d MasterSource, 1991|z 9781421332727 |
| 830 | 0 | |a Person to person skills. | |
| 830 | 0 | |a Films on Demand. | |
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| 938 | |a Access Educational Media|b ACEM|n 100002908 | ||
| 994 | |a 92|b SNC | ||