Superior customer service
(eVideo)
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Subjects
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More Details
Published
New York, N.Y. : Films Media Group, [2008], ©1991.
Format
eVideo
Language
English
Notes
General Note
Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
General Note
Encoded with permission for digital streaming by Films Media Group on July 28, 2008.
General Note
Title from distributor's description.
Restrictions on Access
Access requires authentication through Films on Demand.
Description
This program discusses how to put the techniques of customer service into practice. It explains the rationale of providing service to the customer, for the customer saved is the service-provider's job saved, and the customer pleased is the service-provider's key to job advancement. Reviewing techniques from the previous programs, this video motivates viewers to implement the lessons of providing customer satisfaction, for the sake of their employers and-in a very direct and immediate way-for their own pleasure and profit.
Target Audience
11 & up.
System Details
System requirements: FOD playback platform.
System Details
Mode of access: Internet.
Local note
InfoBase Learning,Films on Demand: Master Academic Collection - US
Citations
APA Citation, 7th Edition (style guide)
(20081991). Superior customer service . Films Media Group.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)20081991. Superior Customer Service. New York, N.Y.: Films Media Group.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Superior Customer Service New York, N.Y.: Films Media Group, 20081991.
Harvard Citation (style guide)(n.d.). Superior customer service. New York, N.Y.: Films Media Group.
MLA Citation, 9th Edition (style guide)Superior Customer Service Films Media Group, 20081991.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
5d08cb66-c90d-5fab-0db4-fb933f8f310b-eng
Grouping Information
| Grouped Work ID | 5d08cb66-c90d-5fab-0db4-fb933f8f310b-eng |
|---|---|
| Full title | superior customer service |
| Author | films for the humanities sciences |
| Grouping Category | movie |
| Last Update | 2024-08-18 05:40:46AM |
| Last Indexed | 2025-01-30 02:16:50AM |
Book Cover Information
| Image Source | default |
|---|---|
| First Loaded | Oct 20, 2024 |
| Last Used | Oct 20, 2024 |
Marc Record
| First Detected | Aug 13, 2024 02:31:30 PM |
|---|---|
| Last File Modification Time | Aug 13, 2024 02:31:30 PM |
MARC Record
| LEADER | 04232cgm a2200853Ma 4500 | ||
|---|---|---|---|
| 001 | ocn707970201 | ||
| 003 | OCoLC | ||
| 005 | 20240805213015.0 | ||
| 006 | m o c | ||
| 007 | cr cna|||||||| | ||
| 007 | vz cza||| | ||
| 008 | 110207s2008 nyu031 o vleng d | ||
| 019 | |a 838174291|a 869468098|a 1354823758 | ||
| 028 | 4 | 0 | |a 2909|b Films Media Group |
| 028 | 4 | 0 | |a 2900s|b Films Media Group |
| 035 | |a (OCoLC)707970201|z (OCoLC)838174291|z (OCoLC)869468098|z (OCoLC)1354823758 | ||
| 040 | |a CNCGM|b eng|c CNCGM|d CHC|d OCLCQ|d TUU|d OCLCQ|d ACCEM|d OCLCO|d OCLCQ|d IWS|d OCLCF|d U3G|d OCLCA|d OCLCQ|d OCLCO|d AGLDB|d XFH|d CN8BJ|d MNI|d OCLCQ|d UOK|d CEF|d NTG|d WYU|d YOU|d TKN|d OCLCA|d OCLCO|d SGP|d AZK|d OCLCO | ||
| 049 | |a SNCA | ||
| 050 | 4 | |a PN1997 | |
| 082 | 1 | 4 | |a [E] |
| 245 | 0 | 0 | |a Superior customer service /|c MasterSource. |
| 260 | 3 | |a New York, N.Y. :|b Films Media Group,|c [2008], ©1991. | |
| 300 | |a 1 streaming video file (31 min.) :|b sound, color, digital file. | ||
| 336 | |a two-dimensional moving image|b tdi|2 rdacontent | ||
| 337 | |a computer|b c|2 rdamedia | ||
| 338 | |a online resource|b cr|2 rdacarrier | ||
| 490 | 1 | |a Person-to-Person Skills: Excellence in Customer Service | |
| 490 | 1 | |a Films on Demand | |
| 500 | |a Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware. | ||
| 500 | |a Encoded with permission for digital streaming by Films Media Group on July 28, 2008. | ||
| 500 | |a Title from distributor's description. | ||
| 505 | 0 | |a Customer Service: An Essential Product for Customer Retention (4:16) -- Components of Good Customer Service (3:01) -- Customer Service: Non-Verbal Communication (2:07) -- Customer Service: Empathic Communication (3:22) -- Customer Service: Active Listening (3:35) -- Stress Management in the Workplace (2:55) -- Effective Use of the Telephone in the Workplace (3:35) -- Customer Service: How to Handle Difficult Situations (3:31). | |
| 506 | |a Access requires authentication through Films on Demand. | ||
| 520 | |a This program discusses how to put the techniques of customer service into practice. It explains the rationale of providing service to the customer, for the customer saved is the service-provider's job saved, and the customer pleased is the service-provider's key to job advancement. Reviewing techniques from the previous programs, this video motivates viewers to implement the lessons of providing customer satisfaction, for the sake of their employers and-in a very direct and immediate way-for their own pleasure and profit. | ||
| 521 | 2 | |a 11 & up. | |
| 538 | |a System requirements: FOD playback platform. | ||
| 538 | |a Mode of access: Internet. | ||
| 590 | |a InfoBase Learning|b Films on Demand: Master Academic Collection - US | ||
| 650 | 0 | |a Typewriting. | |
| 650 | 0 | |a Office practice. | |
| 650 | 0 | |a Office management. | |
| 650 | 0 | |a Filing systems. | |
| 650 | 0 | |a Customer services. | |
| 650 | 2 | |a Office Management | |
| 650 | 2 | |a Filing | |
| 650 | 6 | |a Dactylographie. | |
| 650 | 6 | |a Travail de bureau. | |
| 650 | 6 | |a Bureaux|x Organisation. | |
| 650 | 6 | |a Systèmes de classement. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 7 | |a Customer services|2 fast | |
| 650 | 7 | |a Filing systems|2 fast | |
| 650 | 7 | |a Office management|2 fast | |
| 650 | 7 | |a Office practice|2 fast | |
| 650 | 7 | |a Typewriting|2 fast | |
| 655 | 0 | |a Educational films. | |
| 655 | 0 | |a Internet videos. | |
| 655 | 2 | |a Webcast | |
| 655 | 4 | |a Videorecording. | |
| 655 | 7 | |a Educational films|2 fast | |
| 655 | 7 | |a Internet videos|2 fast | |
| 655 | 7 | |a Educational films.|2 lcgft | |
| 655 | 7 | |a Internet videos.|2 lcgft | |
| 655 | 7 | |a Films éducatifs.|2 rvmgf | |
| 655 | 7 | |a Vidéos sur Internet.|2 rvmgf | |
| 710 | 2 | |a Films for the Humanities & Sciences (Firm) | |
| 710 | 2 | |a Films Media Group. | |
| 710 | 2 | |a MasterSource. | |
| 776 | 0 | 8 | |i Originally produced:|d MasterSource, 1991|z 9781421332734 |
| 830 | 0 | |a Person to person skills. | |
| 830 | 0 | |a Films on Demand. | |
| 856 | 4 | 0 | |u https://login.aclibproxy.idm.oclc.org/login?url=https://fod.infobase.com/portalPlaylists.aspx?e=1&xtid=2909&wid=18502 |
| 938 | |a Access Educational Media|b ACEM|n 100002909 | ||
| 994 | |a 92|b SNC | ||