Tuning in to the customer
(eVideo)
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Subjects
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More Details
Published
New York, N.Y. : Films Media Group, [2007], ©1991.
Format
eVideo
Language
English
Notes
General Note
Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
General Note
Encoded with permission for digital streaming by Films Media Group on June 30, 2007.
General Note
Title from distributor's description.
Restrictions on Access
Access requires authentication through Films on Demand.
Description
This program offers techniques for hearing what the customer is really saying, in words and with body language. It stresses the importance of listening, shows common barriers to what seems like (but isn't) an ordinary skill, and explains how and when to express empathy, ask questions, paraphrase, and summarize. It further explains the interpretation of nonverbal signals from the customer; covers such problems as tuning out, interruptions, impatience, and contact overload; and shows when and how to change the subject.
Target Audience
11 & up.
System Details
System requirements: FOD playback platform.
System Details
Mode of access: Internet.
Local note
InfoBase Learning,Films on Demand: Master Academic Collection - US
Citations
APA Citation, 7th Edition (style guide)
(20071991). Tuning in to the customer . Films Media Group.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)20071991. Tuning in to the Customer. New York, N.Y.: Films Media Group.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Tuning in to the Customer New York, N.Y.: Films Media Group, 20071991.
Harvard Citation (style guide)(n.d.). Tuning in to the customer. New York, N.Y.: Films Media Group.
MLA Citation, 9th Edition (style guide)Tuning in to the Customer Films Media Group, 20071991.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
c4105675-4b5d-f1fe-1ec7-1bc41cecf65d-eng
Grouping Information
| Grouped Work ID | c4105675-4b5d-f1fe-1ec7-1bc41cecf65d-eng |
|---|---|
| Full title | tuning in to the customer |
| Author | films for the humanities sciences |
| Grouping Category | movie |
| Last Update | 2024-08-18 05:40:46AM |
| Last Indexed | 2025-01-30 02:32:58AM |
Book Cover Information
| Image Source | default |
|---|---|
| First Loaded | Oct 20, 2024 |
| Last Used | Oct 20, 2024 |
Marc Record
| First Detected | Aug 13, 2024 02:31:34 PM |
|---|---|
| Last File Modification Time | Aug 13, 2024 02:31:34 PM |
MARC Record
| LEADER | 03865cgm a2200805Ma 4500 | ||
|---|---|---|---|
| 001 | ocn707971774 | ||
| 003 | OCoLC | ||
| 005 | 20240805213015.0 | ||
| 006 | m o c | ||
| 007 | cr cna|||||||| | ||
| 007 | vz cza||| | ||
| 008 | 110207s2007 nyu020 o vleng d | ||
| 019 | |a 840511206|a 872277529|a 1354797484 | ||
| 028 | 4 | 0 | |a 2905|b Films Media Group |
| 028 | 4 | 0 | |a 2900s|b Films Media Group |
| 035 | |a (OCoLC)707971774|z (OCoLC)840511206|z (OCoLC)872277529|z (OCoLC)1354797484 | ||
| 040 | |a CNCGM|b eng|c CNCGM|d CHC|d OCLCQ|d TUU|d OCLCQ|d ACCEM|d OCLCO|d OCLCQ|d IWS|d OCLCF|d U3G|d OCLCA|d OCLCQ|d OCLCO|d AGLDB|d XFH|d CN8BJ|d BRL|d MNI|d OCLCQ|d UOK|d CEF|d NTG|d WYU|d YOU|d TKN|d OCLCA|d SGP|d OCLCO|d AZK|d OCLCO | ||
| 049 | |a SNCA | ||
| 050 | 4 | |a PN1997 | |
| 082 | 1 | 4 | |a [E] |
| 245 | 0 | 0 | |a Tuning in to the customer /|c MasterSource. |
| 260 | 3 | |a New York, N.Y. :|b Films Media Group,|c [2007], ©1991. | |
| 300 | |a 1 streaming video file (20 min.) :|b sound, color, digital file. | ||
| 336 | |a two-dimensional moving image|b tdi|2 rdacontent | ||
| 337 | |a computer|b c|2 rdamedia | ||
| 338 | |a online resource|b cr|2 rdacarrier | ||
| 490 | 1 | |a Person-to-Person Skills: Excellence in Customer Service | |
| 490 | 1 | |a Films on Demand | |
| 500 | |a Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware. | ||
| 500 | |a Encoded with permission for digital streaming by Films Media Group on June 30, 2007. | ||
| 500 | |a Title from distributor's description. | ||
| 505 | 0 | |a Job Skills: Listening to Customers (3:01) -- Job Skills: Verbal and Non-Verbal Behaviors (2:32) -- Job Skills: Active Listening (5:18) -- Job Skills: Relating Person-to-Person (1:41). | |
| 506 | |a Access requires authentication through Films on Demand. | ||
| 520 | |a This program offers techniques for hearing what the customer is really saying, in words and with body language. It stresses the importance of listening, shows common barriers to what seems like (but isn't) an ordinary skill, and explains how and when to express empathy, ask questions, paraphrase, and summarize. It further explains the interpretation of nonverbal signals from the customer; covers such problems as tuning out, interruptions, impatience, and contact overload; and shows when and how to change the subject. | ||
| 521 | 2 | |a 11 & up. | |
| 538 | |a System requirements: FOD playback platform. | ||
| 538 | |a Mode of access: Internet. | ||
| 590 | |a InfoBase Learning|b Films on Demand: Master Academic Collection - US | ||
| 650 | 0 | |a Typewriting. | |
| 650 | 0 | |a Office practice. | |
| 650 | 0 | |a Office management. | |
| 650 | 0 | |a Filing systems. | |
| 650 | 0 | |a Customer services. | |
| 650 | 6 | |a Dactylographie. | |
| 650 | 6 | |a Travail de bureau. | |
| 650 | 6 | |a Bureaux|x Organisation. | |
| 650 | 6 | |a Systèmes de classement. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 7 | |a filing.|2 aat | |
| 650 | 7 | |a Customer services|2 fast | |
| 650 | 7 | |a Filing systems|2 fast | |
| 650 | 7 | |a Office management|2 fast | |
| 650 | 7 | |a Office practice|2 fast | |
| 650 | 7 | |a Typewriting|2 fast | |
| 655 | 4 | |a Videorecording. | |
| 655 | 7 | |a Educational films|2 fast | |
| 655 | 7 | |a Internet videos|2 fast | |
| 655 | 7 | |a Educational films.|2 lcgft | |
| 655 | 7 | |a Internet videos.|2 lcgft | |
| 655 | 7 | |a Films éducatifs.|2 rvmgf | |
| 655 | 7 | |a Vidéos sur Internet.|2 rvmgf | |
| 710 | 2 | |a Films for the Humanities & Sciences (Firm) | |
| 710 | 2 | |a Films Media Group. | |
| 710 | 2 | |a MasterSource. | |
| 776 | 0 | 8 | |i Originally produced:|d MasterSource, 1991|z 9781421332697 |
| 830 | 0 | |a Person to person skills. | |
| 830 | 0 | |a Films on Demand. | |
| 856 | 4 | 0 | |u https://login.aclibproxy.idm.oclc.org/login?url=https://fod.infobase.com/portalPlaylists.aspx?e=1&xtid=2905&wid=18502 |
| 938 | |a Access Educational Media|b ACEM|n 100002905 | ||
| 994 | |a 92|b SNC | ||