Every call counts
(eVideo)
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More Details
Published
New York, N.Y. : Films Media Group, [2005], ©2003.
Format
eVideo
Language
English
Notes
General Note
Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
General Note
Encoded with permission for digital streaming by Films Media Group on May 12, 2005.
General Note
Title from distributor's description.
Restrictions on Access
Access requires authentication through Films on Demand.
Description
This video program combines real-world workplace scenarios with up-to-date "how to" narratives to illustrate key concepts and skills for proper telephone techniques. A strong base of communication etiquette is developed through a series of telephone Dos and Don'ts. Students will learn how to deliver the perfect greeting, screen calls, handle irate callers, transfer callers, and use voicemail. By viewing a wide variety of role-playing examples and behavior-modeling opportunities, students and professionals will gain a better understanding of the skills needed to communicate effectively over the phone.
System Details
Mode of access: Internet.
System Details
System requirements: FOD playback platform.
Local note
InfoBase Learning,Films on Demand: Master Academic Collection - US
Citations
APA Citation, 7th Edition (style guide)
(20052003). Every call counts . Films Media Group.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)20052003. Every Call Counts. New York, N.Y.: Films Media Group.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Every Call Counts New York, N.Y.: Films Media Group, 20052003.
Harvard Citation (style guide)(n.d.). Every call counts. New York, N.Y.: Films Media Group.
MLA Citation, 9th Edition (style guide)Every Call Counts Films Media Group, 20052003.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
0cd2aa7d-693a-e040-bb55-9b666f3eec44-eng
Grouping Information
| Grouped Work ID | 0cd2aa7d-693a-e040-bb55-9b666f3eec44-eng |
|---|---|
| Full title | every call counts |
| Author | cambridge educational |
| Grouping Category | movie |
| Last Update | 2024-08-18 05:40:46AM |
| Last Indexed | 2025-01-30 02:02:28AM |
Book Cover Information
| Image Source | default |
|---|---|
| First Loaded | Oct 20, 2024 |
| Last Used | Nov 6, 2024 |
Marc Record
| First Detected | Aug 13, 2024 02:31:37 PM |
|---|---|
| Last File Modification Time | Aug 13, 2024 02:31:37 PM |
MARC Record
| LEADER | 04136cgm a2200853Ma 4500 | ||
|---|---|---|---|
| 001 | ocn707972514 | ||
| 003 | OCoLC | ||
| 005 | 20240805213015.0 | ||
| 006 | m o c | ||
| 007 | cr cna|||||||| | ||
| 007 | vz cza||| | ||
| 008 | 110207s2005 nyu034 o vleng d | ||
| 019 | |a 877886541 | ||
| 028 | 4 | 0 | |a 30442|b Films Media Group |
| 028 | 4 | 0 | |a 30441s|b Films Media Group |
| 035 | |a (OCoLC)707972514|z (OCoLC)877886541 | ||
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| 049 | |a SNCA | ||
| 082 | 0 | 4 | |a 651.73|q OCoLC |
| 245 | 0 | 0 | |a Every call counts /|c Cambridge Educational (Firm). |
| 260 | 3 | |a New York, N.Y. :|b Films Media Group,|c [2005], ©2003. | |
| 300 | |a 1 streaming video file (34 min.) :|b sound, color, digital file +|e instructional materials (online). | ||
| 336 | |a two-dimensional moving image|b tdi|2 rdacontent | ||
| 337 | |a computer|b c|2 rdamedia | ||
| 338 | |a online resource|b cr|2 rdacarrier | ||
| 490 | 1 | |a Let's Talk ... Telephone Tactics for Better Business | |
| 490 | 1 | |a Films on Demand | |
| 500 | |a Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware. | ||
| 500 | |a Encoded with permission for digital streaming by Films Media Group on May 12, 2005. | ||
| 500 | |a Title from distributor's description. | ||
| 505 | 0 | |a Answering the Phone (3:05) -- Communication Skills (3:06) -- Voice Control on the Phone (2:57) -- Active Listening (4:09) -- Managing Aggressive Callers (4:11) -- Taking Phone Messages (3:48) -- Irate Customers (3:33) -- Make Every Call Count (3:43) -- Voice Mail Etiquette (4:05). | |
| 506 | |a Access requires authentication through Films on Demand. | ||
| 520 | |a This video program combines real-world workplace scenarios with up-to-date "how to" narratives to illustrate key concepts and skills for proper telephone techniques. A strong base of communication etiquette is developed through a series of telephone Dos and Don'ts. Students will learn how to deliver the perfect greeting, screen calls, handle irate callers, transfer callers, and use voicemail. By viewing a wide variety of role-playing examples and behavior-modeling opportunities, students and professionals will gain a better understanding of the skills needed to communicate effectively over the phone. | ||
| 538 | |a Mode of access: Internet. | ||
| 538 | |a System requirements: FOD playback platform. | ||
| 590 | |a InfoBase Learning|b Films on Demand: Master Academic Collection - US | ||
| 650 | 0 | |a Typewriting. | |
| 650 | 0 | |a Training. | |
| 650 | 0 | |a Office practice. | |
| 650 | 0 | |a Office management. | |
| 650 | 0 | |a Occupational training. | |
| 650 | 0 | |a Filing systems. | |
| 650 | 0 | |a Customer services. | |
| 650 | 6 | |a Dactylographie. | |
| 650 | 6 | |a Formation. | |
| 650 | 6 | |a Travail de bureau. | |
| 650 | 6 | |a Bureaux|x Organisation. | |
| 650 | 6 | |a Systèmes de classement. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 7 | |a training.|2 aat | |
| 650 | 7 | |a filing.|2 aat | |
| 650 | 7 | |a Customer services|2 fast | |
| 650 | 7 | |a Filing systems|2 fast | |
| 650 | 7 | |a Occupational training|2 fast | |
| 650 | 7 | |a Office management|2 fast | |
| 650 | 7 | |a Office practice|2 fast | |
| 650 | 7 | |a Training|2 fast | |
| 650 | 7 | |a Typewriting|2 fast | |
| 655 | 4 | |a Videorecording. | |
| 655 | 7 | |a Educational films|2 fast | |
| 655 | 7 | |a Internet videos|2 fast | |
| 655 | 7 | |a Educational films.|2 lcgft | |
| 655 | 7 | |a Internet videos.|2 lcgft | |
| 655 | 7 | |a Films éducatifs.|2 rvmgf | |
| 655 | 7 | |a Vidéos sur Internet.|2 rvmgf | |
| 710 | 2 | |a Cambridge Educational (Firm) | |
| 710 | 2 | |a Films for the Humanities & Sciences (Firm) | |
| 710 | 2 | |a Films Media Group. | |
| 776 | 0 | 8 | |i Original produced:|d Cambridge Educational (Firm), 2003|z 9781421379654 |
| 830 | 0 | |a Let's Talk. | |
| 830 | 0 | |a Films on Demand. | |
| 856 | 4 | 0 | |u https://login.aclibproxy.idm.oclc.org/login?url=https://fod.infobase.com/portalPlaylists.aspx?e=1&xtid=30442&wid=18502 |
| 938 | |a Access Educational Media|b ACEM|n 100030442 | ||
| 994 | |a 92|b SNC | ||