Customer service essentials. Online customer service
(eVideo)
Contributors
Classroom Video, producer.
Status
Description
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Subjects
OCLC Fast Subjects
More Details
Published
Bristol : Classroom Video, [2012].
Format
eVideo
Language
English
Notes
Description
Customer service operations are expanding. Companies are adopting the latest online technologies as integral components of their customer service strategies. In these new and exciting online environments, customer service representatives must develop particular skills to create and maintain excellent service. This film provides an overview of the rise of online customer service, primarily focussing on three key modes of online customer service delivery: live chat, e-mail and social media.
Local note
InfoBase Learning,Films on Demand: Master Academic Collection - US
Citations
APA Citation, 7th Edition (style guide)
(2012). Customer service essentials . Classroom Video.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)2012. Customer Service Essentials. Bristol: Classroom Video.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Customer Service Essentials Bristol: Classroom Video, 2012.
Harvard Citation (style guide)(2012). Customer service essentials. Bristol: Classroom Video.
MLA Citation, 9th Edition (style guide)Customer Service Essentials Classroom Video, 2012.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
c99c353a-5cf4-faa1-d549-30838e25112a-eng
Grouping Information
| Grouped Work ID | c99c353a-5cf4-faa1-d549-30838e25112a-eng |
|---|---|
| Full title | customer service essentials online customer service |
| Author | classroom video |
| Grouping Category | movie |
| Last Update | 2024-08-13 14:31:09PM |
| Last Indexed | 2025-01-30 02:33:47AM |
Book Cover Information
| Image Source | default |
|---|---|
| First Loaded | Aug 30, 2024 |
| Last Used | Oct 31, 2024 |
Marc Record
| First Detected | Aug 13, 2024 02:35:38 PM |
|---|---|
| Last File Modification Time | Aug 13, 2024 02:35:38 PM |
MARC Record
| LEADER | 02025cgm a2200445 i 4500 | ||
|---|---|---|---|
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| 003 | OCoLC | ||
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| 246 | 3 | |a Online customer service. | |
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| 590 | |a InfoBase Learning|b Films on Demand: Master Academic Collection - US | ||
| 650 | 0 | |a Electronic commerce. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Social media. | |
| 650 | 2 | |a Social Media | |
| 650 | 6 | |a Commerce électronique. | |
| 650 | 6 | |a Médias sociaux. | |
| 650 | 7 | |a social media.|2 aat | |
| 650 | 7 | |a Customer relations.|2 fast|0 (OCoLC)fst00885533 | |
| 650 | 7 | |a Electronic commerce.|2 fast|0 (OCoLC)fst00906906 | |
| 650 | 7 | |a Social media.|2 fast|0 (OCoLC)fst01741098 | |
| 710 | 2 | |a Classroom Video,|e producer. | |
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