The value profit chain: treat employees like customers and customers like employees

Book Cover
Average Rating
Author
Heskett, James L
Language
English
Book
 Show Edition
On Shelf
General Shelving - 3rd Floor
HF5415.5 .H473 2003
1 available
Place Hold

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Subjects

Subjects
Arbeitsmotivation
Bedrijfsbeleid
Communication
Communication en marketing
Communication in marketing
Comunicação em marketing
Consommateurs
Consommateurs -- Satisfaction
Consumer Behavior
Consumers
Consumer satisfaction
Consumidor
Customer services
Devoir de loyauté (Droit du travail)
Efficacité organisationnelle
Employee loyalty
Klantgerichtheid
Kundenorientierung
Loyalty
Management
Marketing
Organizational effectiveness
Personeelsmanagement
Produktivität
Satisfaction
Satisfação do consumidor
Service à la clientèle
Unternehmen
USA

More Details

Contributors
Sasser, W. Earl
Schlesinger, Leonard A
ISBN
9781476799988
9780743225694

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