I. Tools for Change. 1. A New Look at People and Change. 2. Getting Down to Ground Level. 3. Trade Secrets. 4. The World's Most Persuasive Communication. 5. Your Hidden Motivational Resources. 6. A Field Guide to Resistance Tactics

II. Six Simple Steps for Getting Results. 7. Laying the Groundwork. 8. How to Face Resistance

And Win. 9. The Bottom Line

III. Your Action Plan. 10. Making Change Happen.