Understand the Person's Position (1:21) --
Reconsider Management Style (1:11) --
Reduce Emotion and Seek Input (0:55) --
Agree on Problem and Plan (1:08) --
Performance Plan with Measurables (1:23) --
Measuring and Training (1:56) --
Manager's Mindset and Commitment (1:44) --
Warnings and Written Evidence (2:35) --
Managing the Exit (1:50) --
Credits: The Problem of Nightmare Staff (0:09) --
Reconsidering Your Management Style (1:07).
