About the Revised Edition
A Word for the First-Time Trainer
Step One: Facilitate Learning
The Impact of Diversity and Multigenerational Learners
Using the Eight Steps for Various Situations
Step Two: Focus on Performance
Step Three: Focus on Learning
Other Aspects of Learning
Building in Success Factors
Key Principles of Preparation
Step Five: Deliver Effectively
The Trainer as Communicator
How to Give an Effective Presentation
Accommodating Diversity and Multiple Generations
Step Six: Get Learners Involved
Dealing with Difficult Behaviors
Techniques for Getting Learners Involved
Putting Objectives to the Test
Determining What to Measure
When and How Much to Evaluate
Software Evaluation Tools
Step Eight: Improve Continuously
Training Skills Revisited
Strengthening Training Skills
Eight Steps to Effective Training: A Summary
Appendix A: Resources for the First-Time Trainer
American Society for Training and Development
Appendix B: Additional Trainer Guidelines
Guidelines for How People Learn (Step Three)
Guidelines for Dealing with Multiple Generations in the Workplace (Step Five)
Guidelines for Evaluating Training (Step Seven)
Guidelines for Determining Return on Investment (ROI) (Step Seven)
Professional Development Guidelines (Step Seven)
