Ch. 1. Quality and Productivity Fundamentals
Ch. 2. Management and Organization Change
Ch. 3. Employee Empowerment
Ch. 4. Customer Satisfaction and Focus
Ch. 5. Quality Planning and Deployment
Ch. 6. Quality Systems and Improvement
Ch. 7. The New Quality Assurance
Ch. 8. Supplier Quality Management
Ch. 10. Tools for Continuous Improvement
Ch. 12. Quality Standards and Awards
Ch. 13. Quality Function Deployment
Ch. 14. Concurrent Engineering
Ch. 15. Design of Experiments
App. A. Example of the application of QFD and DOE
App. B.A case study in Benchmarking
App. C. ASQ Glossary of Terms
App. D. Deming's 14 points for Management
App. E. Quality Related World Wide Web Sites.
