The urgent need to tell the library story more effectively

Outcomes : an approach that shows the value of libraries

The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation

Step one, getting started : preparing to conduct an outcomes study

Step two, collecting data for outcomes : approaches and tools

Step three, analyzing outcomes data

Step four, maximizing the results of your outcomes study

Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin

Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden

Empowering youth : outcomes of public libraries' youth technology

Strengthening community : outcomes of community information services

Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher.