Satisfaction : how every great company listens to the voice of the customer
(Book)
Author
Contributors
Status
General Shelving - 3rd Floor
HF5415.335 .D46 2006
1 available
HF5415.335 .D46 2006
1 available
Description
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Copies
| Location | Call Number | Status |
|---|---|---|
| General Shelving - 3rd Floor | HF5415.335 .D46 2006 | On Shelf |
Subjects
OCLC Fast Subjects
Other Subjects
Consommateurs -- Satisfaction.
Consumer Behavior
Consumer satisfaction.
Consumer satisfaction.
Customer relations.
Customer relations.
Investigaciónn de mercados.
Marketing -- Recherche.
Marketing research.
Marketing research.
Marketing.
Relaciones con los clientes.
Relations avec la clientèle.
Satisfacción del consumidor.
Consumer Behavior
Consumer satisfaction.
Consumer satisfaction.
Customer relations.
Customer relations.
Investigaciónn de mercados.
Marketing -- Recherche.
Marketing research.
Marketing research.
Marketing.
Relaciones con los clientes.
Relations avec la clientèle.
Satisfacción del consumidor.
More Details
Format
Book
Physical Desc
xxi, 266 pages : illustrations ; 24 cm
Language
English
UPC
9781591841098
Notes
General Note
Includes index.
Bibliography
Includes bibliographical references and index.
Description
For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. In this book, they provide an insider's perspective on some of the most successful companies on the planet. Corporate giants and local legends all use customer satisfaction as their key to market dominance. This book opens the vault on years of J.D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share, and profits, and provides extensive coverage of the varying touchpoints of consumer satisfaction, covering every type of business from service providers to product manufacturers, and showing in detail how to make a commitment to consumers at the highest levels and translate this commitment into strategies and practices.--From publisher description.
Local note
SACFinal081324
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Citations
APA Citation, 7th Edition (style guide)
Denove, C., Power IV, J. D., & Power, J. D. (2006). Satisfaction: how every great company listens to the voice of the customer . Portfolio.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Denove, Chris, James D. Power IV and James D. Power. 2006. Satisfaction: How Every Great Company Listens to the Voice of the Customer. New York: Portfolio.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Denove, Chris, James D. Power IV and James D. Power. Satisfaction: How Every Great Company Listens to the Voice of the Customer New York: Portfolio, 2006.
Harvard Citation (style guide)Denove, C., Power IV, J. D. and Power, J. D. (2006). Satisfaction: how every great company listens to the voice of the customer. New York: Portfolio.
MLA Citation, 9th Edition (style guide)Denove, Chris., James D Power IV, and James D Power. Satisfaction: How Every Great Company Listens to the Voice of the Customer Portfolio, 2006.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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