The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality
(Book)
Z678.85 .W55 2008
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| Location | Call Number | Status |
|---|---|---|
| General Shelving - 3rd Floor | Z678.85 .W55 2008 | On Shelf |
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Wilson, D. D., Del Tufo, T., & Norman, A. E. C. (2008). The measure of library excellence: linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality (First edition.). McFarland.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Wilson, Despina Dapias, 1965-, Theresa Del Tufo and Anne E. C. Norman. 2008. The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality. Jefferson, N.C.: McFarland.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Wilson, Despina Dapias, 1965-, Theresa Del Tufo and Anne E. C. Norman. The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality Jefferson, N.C.: McFarland, 2008.
Harvard Citation (style guide)Wilson, D. D., Del Tufo, T. and Norman, A. E. C. (2008). The measure of library excellence: linking the malcolm baldrige criteria and balanced scorecard methods to assess service quality. First edn. Jefferson, N.C.: McFarland.
MLA Citation, 9th Edition (style guide)Wilson, Despina Dapias, Theresa Del Tufo, and Anne E. C. Norman. The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality First edition., McFarland, 2008.