Your call is (not that) important to us : customer service and what it reveals about our world and our lives
(Book)

Book Cover
Average Rating
Author
Yellin, Emily, 1961-
Status
On Shelf
General Shelving - 3rd Floor
HF5415.5 .Y47 2009
1 available

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LocationCall NumberStatus
General Shelving - 3rd FloorHF5415.5 .Y47 2009On Shelf

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Sample text
Contributor biographical information
Publisher description
Contributor biographical information
Publisher description
Sample text

Subjects

LC Subjects
Corporations -- Public relations.
Customer relations.
Customer services.
OCLC Fast Subjects
Corporations -- Public relations.
Customer relations.
Customer services.
Other Subjects
Nonfiction.
Service à la clientèle.
Sociétés -- Relations publiques.

More Details

Format
Book
Physical Desc
291 pages ; 24 cm
Language
English

Notes

Bibliography
Includes bibliographical references (pages 271-282) and index.
Description
An assessment of the reasons for poor-quality call-center customer service. Evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and the current efforts of consumer advocates.
Local note
SACFinal081324

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Citations

APA Citation, 7th Edition (style guide)

Yellin, E. (2009). Your call is (not that) important to us: customer service and what it reveals about our world and our lives (1st Free Press hardcover ed.). Free Press.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Yellin, Emily, 1961-. 2009. Your Call Is (not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives. New York: Free Press.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Yellin, Emily, 1961-. Your Call Is (not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives New York: Free Press, 2009.

Harvard Citation (style guide)

Yellin, E. (2009). Your call is (not that) important to us: customer service and what it reveals about our world and our lives. 1st Free Press hardcover ed. New York: Free Press.

MLA Citation, 9th Edition (style guide)

Yellin, Emily. Your Call Is (not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives 1st Free Press hardcover ed., Free Press, 2009.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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