IT services : costs, metrics, benchmarking, and marketing
(Book)

Book Cover
Average Rating
Author
Tardugno, Anthony F.
Contributors
DiPasquale, Thomas R.
Matthews, Robert E.
Status
On Shelf
General Shelving - 3rd Floor
HD9696.67.A2 T37 2000
1 available

Description

Loading Description...

Also in this Series

Checking series information...

Copies

LocationCall NumberStatus
General Shelving - 3rd FloorHD9696.67.A2 T37 2000On Shelf

More Like This

Loading more titles like this title...

Subjects

LC Subjects
Computer industry -- Customer services.
Computer service industry.
OCLC Fast Subjects
Computer industry -- Customer services.
Computer service industry.
Other Subjects
Benchmarking.
Computerindustrie.
COMPUTERS.
INDUSTRIES.
INFORMATION RESOURCES MANAGEMENT.
Informatique -- Industrie -- Service à la clientèle.
Informatique.
Klantenservice.
Marketing.
MARKETING.
Service à la clientèle.
Services informatiques.
SERVICES.
Techniques d'évaluation.
Technologie de l'information.

More Details

Format
Book
Physical Desc
xvii, 201 pages : illustrations ; 25 cm.
Language
English

Notes

Bibliography
Includes bibliographical references and index.
Description
"IT Services is the first 100% customer-focused guide to satisfying the consumers of your company's IT services - and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today's global, distributed environments. You'll discover how to establish processes, service and cost models, performance measurements, and "stretch" goals that achieve clear business benefits - and then transform those goals into reality."
Description
"Applicable to both in-house and outsourced operations, IT Services offers a total roadmap for executives building enterprise-wide operations centers; practical help for managers seeking to deliver cost-effective support; and invaluable insight for IT "customers" who need to know what they can expect from their technology professionals."--Jacket.
Local note
SACFinal081324

Published Reviews

Reviews from GoodReads

Loading GoodReads Reviews.

Citations

APA Citation, 7th Edition (style guide)

Tardugno, A. F., DiPasquale, T. R., & Matthews, R. E. (2000). IT services: costs, metrics, benchmarking, and marketing . Prentice Hall PTR.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Tardugno, Anthony F, Thomas R. DiPasquale and Robert E. Matthews. 2000. IT Services: Costs, Metrics, Benchmarking, and Marketing. Upper Saddle River, N.J.: Prentice Hall PTR.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Tardugno, Anthony F, Thomas R. DiPasquale and Robert E. Matthews. IT Services: Costs, Metrics, Benchmarking, and Marketing Upper Saddle River, N.J.: Prentice Hall PTR, 2000.

Harvard Citation (style guide)

Tardugno, A. F., DiPasquale, T. R. and Matthews, R. E. (2000). IT services: costs, metrics, benchmarking, and marketing. Upper Saddle River, N.J.: Prentice Hall PTR.

MLA Citation, 9th Edition (style guide)

Tardugno, Anthony F., Thomas R DiPasquale, and Robert E Matthews. IT Services: Costs, Metrics, Benchmarking, and Marketing Prentice Hall PTR, 2000.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

Staff View

Loading Staff View.