The customer revolution : how to thrive when customers are in control
(Book)

Book Cover
Average Rating
Author
Seybold, Patricia B.
Contributors
Lewis, Jeffrey M.
Marshak, Ronni T.
Status
On Shelf
General Shelving - 3rd Floor
HD70 .U5 S436 2001
1 available

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LocationCall NumberStatus
General Shelving - 3rd FloorHD70 .U5 S436 2001On Shelf

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Sample text
Table of contents
Table of contents
Contributor biographical information
Publisher description

Subjects

LC Subjects
Brand name products -- United States.
Consumer satisfaction.
Consumers -- United States.
Customer loyalty.
Customer relations.
Customer services.
Industrial management -- United States.
Product management -- United States.
Technological innovations -- United States -- Management.
OCLC Fast Subjects
Brand name products
Consumer satisfaction
Consumers
Customer loyalty
Customer relations
Customer services
Industrial management
Product management
Technological innovations -- Management
United States
Other Subjects
Consommateurs -- Fidélité.
Consommateurs -- Satisfaction.
Consommateurs -- États-Unis.
Consumer Behavior
CONSUMIDOR.
Fidélisation de la clientèle.
Innovations -- États-Unis -- Gestion.
Kundenmanagement
MARKETING.
Produits commerciaux -- États-Unis -- Gestion.
Produits de marque -- États-Unis.
Reklamation
Relation avec la clientèle.
Relations avec la clientèle.
Satisfaction du consommateur.
Service à la clientèle.
Service à la clientèle.

More Details

Format
Book
Physical Desc
xvii, 395 pages : illustrations ; 25 cm
Language
English

Notes

General Note
Includes index.
Description
Focuses on the customer as the driving force behind the Internet economy and explains how customer loyalty and satisfaction can affect business success.
Local note
SACFinal081324

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Citations

APA Citation, 7th Edition (style guide)

Seybold, P. B., Lewis, J. M., & Marshak, R. T. (2001). The customer revolution: how to thrive when customers are in control . Crown Business.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Seybold, Patricia B, Jeffrey M. Lewis and Ronni T. Marshak. 2001. The Customer Revolution: How to Thrive When Customers Are in Control. New York: Crown Business.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Seybold, Patricia B, Jeffrey M. Lewis and Ronni T. Marshak. The Customer Revolution: How to Thrive When Customers Are in Control New York: Crown Business, 2001.

Harvard Citation (style guide)

Seybold, P. B., Lewis, J. M. and Marshak, R. T. (2001). The customer revolution: how to thrive when customers are in control. New York: Crown Business.

MLA Citation, 9th Edition (style guide)

Seybold, Patricia B., Jeffrey M Lewis, and Ronni T Marshak. The Customer Revolution: How to Thrive When Customers Are in Control Crown Business, 2001.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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