pt. 1. The cause of all arguments, conflicts, feuds, and estrangements
3. The psychology at play
pt. 2. The solutions to all arguments, conflicts, feuds, and estrangements
with real-world, real-life examples and scenarios
Section I. Keeping sparks from becoming flames : put out the fire before it even begins by handling difficult people, conversations, and situations the best way, right away
4. Resolve any personality conflict in minutes
5. How to ignore someone's advice without causing hurt feelings
6. In business, turn any complaint into a plus
7. When asked for your opinion : what to say when there's nothing nice to say
8. Handle annoying nonsense criticism smoothly and simply
9. The psychological secret to criticizing anyone about anything, without ever offending
10. Passive aggression : the thirty-second technique to deal with people who won't deal
11. The secret to handling the person who is (amazingly) never wrong
12. Special techniques for special people : from neurotic to psychotic, getting along with people who are emotionally unwell
Section II. Putting out small fires : resolve simple disagreements and arguments in your favor when you can get anyone to see the situation from your point of view
13. Get anyone to do or not do something, happily and without an argument
14. When you both want what's best but disagree over how to proceed, get your way, right away
15. "Two for me, and none for you" : the best method to divide anything fairly and equitably to avoid a conflict
Section III. When you mess up a little : the psychological secrets to quickly and easily gain forgiveness
16. "You called me a what?" : when you say the wrong thing, make it okay in less than one minute
17. Gain forgiveness : when you do the wrong thing and it can be corrected, and when you do the wrong thing and it cannot be corrected
Section IV. When you mess up a lot : learn the complete psychological strategy to get anyone to forgive you for anything : when you lied, cheated, or stole, you can make things right again, fast
18. Get anyone to forgive you for anything : reestablish any friendship or relationship when you are clearly in the wrong : there's some interaction but no real communication
19. Be forgiven when you do something clearly and objectively wrong and this person wants nothing to do with you
Section V. "There's no reason we shouldn't be talking" : the situation just got out of hand and now you want to make things good again
20. "This is silly!" : when a recent conversation or situation gets blown out of proportion, smooth things over fast and easy
21. When time has passed and nobody's talking, a simple yet fast technique to bring back the good old days
Section VI. You can be the great peacemaker : end any estrangement, conflict, or feud : when nobody's talking
whether it's been twenty minutes or twenty years
put the past in the past and bring people together
22. In any situation, personal or professional, bring people closer together who have either grown apart or who just don't get along very well
23. The rift : "Let's end this nonsense" : when they drifted apart over something minor or now irrelevant
24. The estranged relationship : "It's nothing you did. I just don't like you and what you stand for" : resolving conflicts over beliefs, values, and lifestyle
25. Facts and fairness : what created the rift is still relevant : when it's everybody for himself, learn the keys to settling any deadlock in a mediation, arbitration, or negotiation
26. The family feud over $$$ : end it now
27. Help anyone gain forgiveness : the psychological strategy to get one person to simply listen to the other
28. In case of emergency : seven advanced psychological tactics for the most stubborn, difficult, and trying people and situations
29. Bonus! The nine rules to drastically improve any relationship of any kind.
