Customer culture : how Fed Ex and other great companies put the customer first every day
(Book)
Author
Status
General Shelving - 3rd Floor
HD58.7 .B372 2002
1 available
HD58.7 .B372 2002
1 available
Description
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Also in this Series
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Copies
| Location | Call Number | Status |
|---|---|---|
| General Shelving - 3rd Floor | HD58.7 .B372 2002 | On Shelf |
Subjects
LC Subjects
OCLC Fast Subjects
Other Subjects
Bedrijfsbeleid.
Bedrijfscultuur.
Case Reports
Case studies.
Consommateurs -- Fidélité.
Consommateurs -- Satisfaction.
Consumer Behavior
Culture organisationnelle -- Études de cas.
Culture organisationnelle.
Efficacité organisationnelle -- Études de cas.
Efficacité organisationnelle.
Efficiency, Organizational
Klantgerichtheid.
Organizational Culture
Public Relations
public relations.
Qualité de la vie au travail.
Relations publiques.
Études de cas.
Bedrijfscultuur.
Case Reports
Case studies.
Consommateurs -- Fidélité.
Consommateurs -- Satisfaction.
Consumer Behavior
Culture organisationnelle -- Études de cas.
Culture organisationnelle.
Efficacité organisationnelle -- Études de cas.
Efficacité organisationnelle.
Efficiency, Organizational
Klantgerichtheid.
Organizational Culture
Public Relations
public relations.
Qualité de la vie au travail.
Relations publiques.
Études de cas.
More Details
Format
Book
Physical Desc
xxv, 274 pages : illustrations ; 24 cm.
Language
English
Notes
General Note
Includes index.
Description
Basch reveals six elements of a successful, customer-focused business culture: vision, values, goals, relevance, feedback, and actions. The book builds on these elements with examples and case studies of techniques used by FedEx, UPS, and Cisco. Includes appendices titled, "The Vision of the Ideal at a Federal Express Station," and "The UPS Philosophy as Stated by its Founder."
Local note
SACFinal081324
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Citations
APA Citation, 7th Edition (style guide)
Basch, M. D. (2002). Customer culture: how Fed Ex and other great companies put the customer first every day . Prentice Hall PTR.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Basch, Michael D. 2002. Customer Culture: How Fed Ex and Other Great Companies Put the Customer First Every Day. Prentice Hall PTR.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Basch, Michael D. Customer Culture: How Fed Ex and Other Great Companies Put the Customer First Every Day Prentice Hall PTR, 2002.
MLA Citation, 9th Edition (style guide)Basch, Michael D. Customer Culture: How Fed Ex and Other Great Companies Put the Customer First Every Day Prentice Hall PTR, 2002.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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