The Southwest Airlines way : using the power of relationships to achieve high performance
(Book)
Author
Status
General Shelving - 3rd Floor
HE9803.S68 G58 2003
1 available
HE9803.S68 G58 2003
1 available
Description
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Copies
| Location | Call Number | Status |
|---|---|---|
| General Shelving - 3rd Floor | HE9803.S68 G58 2003 | On Shelf |
Subjects
OCLC Fast Subjects
More Details
Format
Book
Physical Desc
xvi, 319 pages : illustrations ; 24 cm
Language
English
Notes
Bibliography
Includes bibliographical references (pages 287-310) and index.
Description
"The Southwest Airlines Way explores the policies, strategies, and techniques that have led to Southwest's success and explains how these proven methods can be put to work in any organization. It explains how American, Continental, United, and other airlines have tried to imitate Southwest - and why they have failed. Based on Professor Jody Hoffer Gittell's eight years of field research in the airline industry, this book unveils the secret ingredient - high performance relationships - that has enabled Southwest to sustain a steady 10 to 15 percent rate of growth throughout its 32-year history while turning a profit in every year but its first."--Jacket.
Local note
SACFinal081324
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Citations
APA Citation, 7th Edition (style guide)
Gittell, J. H. (2003). The Southwest Airlines way: using the power of relationships to achieve high performance . McGraw-Hill.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Gittell, Jody Hoffer. 2003. The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance. New York: McGraw-Hill.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Gittell, Jody Hoffer. The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance New York: McGraw-Hill, 2003.
Harvard Citation (style guide)Gittell, J. H. (2003). The southwest airlines way: using the power of relationships to achieve high performance. New York: McGraw-Hill.
MLA Citation, 9th Edition (style guide)Gittell, Jody Hoffer. The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance McGraw-Hill, 2003.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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