San Antonio College Library

People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it....

This volume chronicles the past development of labor arbitration, analyzes the paths it is now following, and suggests what the future may hold under changing conditions.