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Description
User experience is everywhere. From your library's website to the signage by the elevators, everything contributes to the overall user experience of our patrons. Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy. How best to identify, implement, and evaluate user-driven changes in order to improve physical and virtual services? The good news is...
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Description
Publisher's description: Librarians face myriad copyright dilemmas every day, and as copyright law evolves and new interpretations emerge, libraries play a key role in representing the public in the copyright debate. But how do new copyright laws affect traditional services and new virtual reference user services? What must librarians do to ensure that staff and patrons fully exercise copyright exemptions, like fair use? Offering a wealth of information...
Description
"This timely book explores important privacy issues in public, school, and academic libraries. In particular, the title discusses the effect that technology has had on personal privacy in these settings, including the impact of issues of accessibility to online databases and other online information sources on personal privacy. The laws affecting personal privacy and privacy in library settings are explained and discussed in depth. Special attention...
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Description
"Despite dire predictions in the late twentieth century that public libraries would not survive the turn of the millennium, their numbers have only increased. Two of three Americans frequent a public library at least once a year, and nearly that many are registered borrowers. Although library authorities have argued that the public library functions primarily as a civic institution necessary for maintaining democracy, generations of library patrons...
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