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Author
Description
Takes readers through the core principles, working processes, and practical tools for conducting and evaluating research in library and information science, enhancing the presentation with examples, informational graphics, study questions, and exercises directly relevant to this field. It is a resource for students and scholars who want to use appropriate techniques for gathering and assessing research, as well as information professionals looking...
Author
Description
"Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation"--Provided by publisher.
Author
Description
Evaluation and assessment are integral parts of the research process. Research is something that all library managers need to know how to do, but the evaluation and assessment results are only valuable if they also understand how to apply them to managerial decision making, planning, and communication with library stakeholders. Increasingly, libraries must address questions of accountability, efficiency, effectiveness, and impact -- the extent to...
Author
Description
Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.
Author
Description
"With the increasing need to prove the value of specific library services in order to obtain grants and funding, the practice of measuring user outcomes is becoming crucial to the library. Libraries need to communicate the value of library programs by assessing their effects on library patrons and the community as a whole." "Under a National Leadership Grant from IMLS, expert authors Durrance and Fisher have tested and developed the How Libraries...
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