San Antonio College Library

Learn how to improve your ability to make a strong first impression, and how to extend and enhance that impression so your colleagues and supervisors will listen carefully when you speak and appreciate what you write.

"In The Corporate Blogging Book Debbie Weil provides a clear-eyed look at blogging as a marketing communications strategy - what works, what doesn't, and why creating and maintaining a good blog is worth the effort." "Weil demystifies corporate blogging by stripping away the technical jargon and showing you exactly what your customer needs from your blog. She urges managers and executives to confront their fear of blogging. She explains how to avoid...

The ability to listen is one of the most important skills in communication. This is especially true when speaking with customers on the telephone. In this program, viewers will learn several strategies that can be applied for improved listening skills, such as:• Staying focused• Asking questions• Paraphrasing• Not interrupting• Using body language• Taking notes

This program demonstrates how resumes and job applications can be used effectively to find satisfying employment. Popular types of resumes are presented, with an emphasis on those that are more effective for ex-offenders. In addition, specific ways to incorporate prison education programs and to handle time gaps in employment history are discussed. Resumes and job applications are vital job-hunting resources, so having skill in preparing them can...

In this program you'll discover how you can communicate with power and authenticity - even in conflict and pressure-cooker situations. If you want to achieve anything in life, it involves communication. Unfortunately, we have not learned to communicate in a way that creates trust and understanding. This program will teach you a way to communicate that can improve any relationship. Applying the principles of this program has the power to change your...

Product Description: The Art and Science of Communication shows you a new way to understand and use communication in the workplace. Revealing the seven types of communication we all use every day, the book shows you how to increase your communication effectiveness in any setting with practical techniques, analogies, and models that clearly explain the formulas for successful communication. Combining the science and art of communication into one effective...

This training program discusses with viewers the various desirable and undesirable qualities of a telephone voice, and the impact it can have on whether effective communication takes place or not. In this program, viewers will learn about: Pace-- Intonation-- Body language--The value of a smile

Mentoring programs are undoubtedly a hot topic - if they're not implemented in every workplace, they are certainly widely discussed and considered. This program explores the aims and benefits of a mentoring program, including effective and ineffective strategies, laying the groundwork for further discussion regarding the value of mentoring programs, their objectives, and the most appropriate means of implementing them to maximize benefits. This video...

In this age of digital communication, getting the right message across clearly is crucial to success. Communicating Effectively, a comprehensive and essential resource for any manager on the run, shows you how. Learn to: /Build relationships through effective communication, Get more done via e-mail / Draft pitch perfect letters, memos and reports / Conduct productive conference calls / Deliver hard-hitting presentations The Collins Best Practices...