San Antonio College Library

"The Essential Guide to Business Etiquette, a practical guide for interacting effectively with colleagues, customers, and business associates, details the social skills necessary to ensure personal and professional success. The Essential Guide to Business Etiquette offers an invaluable and handy reference for up-and-comers and established managers alike, as well as for students of communication and organizational culture."--Jacket.

Gives everyday practical tips on business etiquette, dress and correspondence.

Business Culture: India uses a Q & A format to teach the basics of doing business in India. Understanding cultural differences is key to participating in the global economy. Topics include language, attire, and etiquette.

When do you address correspondents by their first names over email? Need a refresher on the proper format for a business letter? Or perhaps a cram-course on how business is conducted in a particular foreign country? Now, all your workplace questions can be found in one convenient source from the most trusted name in reference. The Office Professional's Guide takes you through office basics (frequently misspelled words; proper telephone, fax, and email...

How should you balance social media and your job? What's the best way to ask for a raise? Who should pick up the tab for a business lunch? In this program, both business experts and a focus group of young professionals advise viewers on the proper way to conduct themselves in different types of work-related situations. Among the many topics covered are nonverbal communication and "personal space," handling dissatisfied callers, when and how to interrupt...

"This tutorial will help you make a great impression at work. Covering how to look, how to be a positive influence, what to say, and what not to say, it explains the basics of how you're expected to behave in the workplace." --

With the aid of a specially developed model 'The 5 C's Model' expert authors demonstrate how to get your communications right internationally and ensure that meetings, both face-to-face and virtual, go according to plan. Barry Tomalin and Mike Nicks offer strategies and tactics for getting people from different countries on your side, and detailing the knowledge you need to make the right impression and avoid giving offence. The authors provide a...

If bullying is not appropriately managed, a culture of fear can become endemic in an organization. Fortunately, this negative culture can be turned around by educating staff, laying down clear procedures to report incidents of intimidation, and by the presence of empathetic managers who act quickly to resolve problems. Using dramatized scenes and expert interviews, this program explores strategies to manage and prevent bullying in the workplace, and...