San Antonio College Library

Overview: The Fundamentals of Small Group Communication provides readers with the fundamentals they need to become functional and productive members of any small group. Readers are introduced to the fundamental issues faced by all small groups (such as socialization, development, ethics, diversity) and the procedures utilized by effective small groups (for example, task accomplishment, decision making, climate). With a focus on the individual group...

"Group Communication Pitfalls treats groups as useful tools humans have developed. This book teaches how to expect and detect pitfalls while using a group as a tool to solve problems. This orientation gives the reader the foundation for overcoming barriers to effective group experiences. Authors John O. Burtis and Paul D. Turman offer readers a map of the group pitfall terrain and demonstrate how people working well together can use the struggle against...

"Known for its wealth of relevant, practical, and up-to-date information, Communicating in Small Groups provides a balance of principles and applications of group communication. With emphasis on teamwork, technology, and ethical collaboration, the 9th edition of Communicating in Small Groups: Principles and Practices helps readers enhance their performance in groups and teams, while also giving them insight in to why group and team members communicate...

Nothing promotes buying like buy-in. How is it achieved? This program narrated by Bob Kimball-author of the American Marketing Association's popular AMA Handbook for Successful Selling and professor of marketing at the University of West Florida-answers that and other questions as it examines the sales presentation, from start to finish. Topics covered include properly using open- and closed-ended questions; identifying the benefits most dear to the...

A torrent of e-mails, faxes, memos, reports, contracts, and newsletters threatens to drown the typical new hire in a sea of paper and text. With simple methods for tackling an immense volume of content, this program helps students manage workplace reading tasks quickly and efficiently without overlooking important information. Featured tips show viewers how to stay focused, prioritize reading matter, and create a comfortable reading environment-while...

In this program, Dr. Tina Dupree, president of the Motivational Training Center and founder of the Professional Speakers Network, shares her proven techniques for building confidence as a public speaker. How to turn fear into an asset, master the art of small talk, create a "30-second commercial," assess an audience, choose the right words, organize a speech, improve delivery, and other topics are addressed, along with the ten do's and don'ts of creating...

For many immigrants, a mastery of everyday English doesn't mean they feel comfortable in all settings, like doctors' offices. That's where medical interpreters play a crucial role -- but access to these highly skilled professionals isn't guaranteed for many Asian American and Pacific Islander communities. Ali Rogin reports on the issues in this NewsHour program.

Mark is exasperated-he has to redo a sales report because a coworker did not hear the directions-and a customer is furious because someone did not listen to his special shipping instructions. In this dramatization, Mark and his colleagues attend a seminar on listening skills and learn about the steps to good listening, emotional filters and hot buttons, and active/passive and reflective listening.

On his first day on the job, Mark already has a writing assignment. How should he begin? In this dramatization, Mark quickly learns the four steps to good writing-plan, write, revise, and edit-as well as the differences between a memo, a letter, and a report. Revisions are displayed on his computer screen as he actually makes them, providing concrete examples of the writing process in action.

Highlighting the idea that a major part of good communication is good listening, this program enables students to improve their listening skills and absorb valuable information. The video identifies the best methods for giving coworkers the attention they deserve and provides eight simple tips that viewers can use to sharpen concentration. These include learning to focus, taking proper notes, putting emotions on hold, avoiding biases and stereotypes,...