San Antonio College Library

This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Also included are checklists that should form part of the company's crisis management handbook and discussion of training and learning opportunities. This is a fully comprehensive approach to crisis management...

In this film, Maria Deveson-Crabbe, CEO of Marie Stopes International of Australia, draws on a powerful case study to discuss crisis management and media relations. Marie Stopes International was purchasing an Australian abortion clinic when it emerged that patients there were infected with Hepatitis C due to a rogue doctor. Deveson-Crabbe talks about the decision to go through with the purchase. She talks about how Marie Stopes got the media to present...

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In this video, Ross Campbell shares lessons learned from unfolding crises. He expresses the importance of choosing a crisis manager and outlines the steps to effectively manage a crisis. Campbell stresses the need for a reliable communication system in the event of a crisis. Clear communication may hinder what Campbell refers to as a "crisis domino effect." When a rest plan is not included in the crisis plan, people may buckle under pressure and exhaustion,...

From best-selling author and acclaimed journalist Geoff Colvin, this is a guide for managing through the recession that shows how companies can use it as an opportunity to restructure, reinvent and reimagine their business.

Ross Campbell, CEO of RCA Crisis Management, shares his experiences of creating and facilitating crisis scenario training. Topics include rehearsing a crisis scenario, realistic rehearsals with real interactions, debriefing & learning, measuring, evaluating, improving, communication and culture.

"This book takes us inside a number of robust organizations across a range of business sectors, as well as in government, the military, and more. From the examples set he extracts the four key traits common to all robust organizations: alertness, agility, adaptability, and alignment."--Jacket.

Ross Campbell, CEO of RCA crisis management, talks about the rigorous planning companies must do for worst case scenarios, in order to be prepared to act immediately and get out a clear message.

We fail to evacuate when advised. We rebuild in flood zones. We don't wear helmets. We fail to purchase insurance. We would rather avoid the risk of "crying wolf" than sound an alarm. Our ability to foresee and protect against natural catastrophes has never been greater; yet, we consistently fail to heed the warnings and protect ourselves and our communities, with devastating consequences. What explains this contradiction? In The Ostrich Paradox,...

"Terrorism is hardly a contemporary phenomenon. But it is ever present today, and its manifestations more diverse than ever before. U.S. companies conducting business abroad have an obligation to their stakeholders to be more attuned to local customs and standards if they expect to be effective - and to mitigate risk - in the global business arena. The Sentinel CEO shares the insights of various CEOs on changes they have adopted to sustain their leadership...