San Antonio College Library

As you know all too well, common differences among people--age, gender, race, ethnicity--can prevent even the most talented and dedicated employees from working together. Today, the success of nearly every business depends on overcoming generation gaps, gender biases, and multicultural misunderstandings. How can you effectively deal with these sensitive issues without reinforcing stereotypes and further alienating your diverse employees? You'll find...

"Women in many Westernized countries encounter a wider variety of career opportunities than afforded in previous decades, and the percentage of women leaders in nearly every sector is on the rise. Sport coaching, however, remains a domain where gender equity has declined or stalled, despite increasing female sport participation. The percentage of women who coach women are in the minority in most sports, and there is a near absence of women coaching...

This book explains *who exactly is a candidate for ROI? *what exactly is training ROI? *where do ROI calculations begin and end? *when should training ROI be measured? *why should your organization even consider it?. It also includes practical advice on the widely overlooked subject of communicating ROI results to stakeholders.

Differentiating between training and development, this program discusses forms of training, including on-the-job training, off-the-job training, coaching, and mentoring and considers the importance of conducting a training needs analysis.

When college graduate Diane reports for her first day of work as a graphic designer, she is surprised to be directed to the sales department. As the company president explains, all new employees spend their first week in sales, because without sales there would be no business at all. Over the next few days, Diane's experiences in the sales department teach her the importance of sales to the consumer and company alike. This excellent program is a helpful...

While helping employees gain new skills and knowledge, workplace training also allows organizations to develop new and better processes to increase productivity. This insightful and instructive program is hosted by David Kay, owner of a successful training business with over 20 years of experience in workplace training worldwide. Viewers follow a trainer and manager as they create, organize, facilitate, and review a training plan. Full of simple tips...

In this video, Cutting Edge team members explore training methods. Sam, Barney and Carol agree that good structuring, session design, and crisp delivery are necessary for masterful training. Casey points out that an effective trainer is attuned to people's different learning styles. Marcus brings fun to training. Serena likes to break sessions into small groups and give them a challenge. Sam favors mnemonic devices for remembering key points. Dion...

How should you balance social media and your job? What's the best way to ask for a raise? Who should pick up the tab for a business lunch? In this program, both business experts and a focus group of young professionals advise viewers on the proper way to conduct themselves in different types of work-related situations. Among the many topics covered are nonverbal communication and "personal space," handling dissatisfied callers, when and how to interrupt...