San Antonio College Library

"In 1992, over 100,000 focus groups were conducted in the United States. In an era when business survival depends on finding a market niche and pleasing the customer, focus groups are a vital method of testing new products, services, advertising, and packaging and an indispensable way to elicit attitudes, preferences, habits, and suggestions directly from the customer." "Thomas L. Greenbaum has been a leader in focus group research for more than twenty...

"The focus group, over the course of the last century, became an increasingly vital part of the way companies and politicians sold their products and policies with few areas of life, from salad dressing to health care legislation to our favorite TV shows, left untouched by moderators questioning controlled groups about what they liked and didn't. Divining Desire is the first-ever popular survey of this topic. In a lively, sweeping survey, Liza Featherstone...