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Description
Interested in a career in hospitality? Get an insider's perspective on what makes a good job application, a successful interview, what to expect in the induction process, and the type of assessments at the end of the probationary period in the hospitality industry. Interviewees also provide personal insights into the unexpected career paths that have led them to their current position in the industry.
Description
The transient nature of the hospitality industry means that employees are often inexperienced, lacking awareness of the basic skills and good customer service techniques that add up to a smooth-running facility. This program uses input from training experts to define the role of the hospitality coach as well as the key factors for effective coaching in this industry. The video lists the main concepts that should be conveyed to staff, and how to determine...
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