San Antonio College Library

"The stories included here are selected from among dozens of pieces in dozens of diverse publications - from mainstream glossies to cutting-edge websites to Sunday newspaper travel sections to literary journals to niche magazines. Editors and writers are asked to submit the best of whatever it is they define as travel writing - the wider the better. These submissions must be nonfiction and published in the United State during the calendar year. They...

Issues in cross-cultural communication are examined including public behavior, taboos, power, stereotyping, time conceptualization, socialization, direct and indirect communication and high context versus low context cultures.

Umberto Eco's latest work unlocks the riddles of history in an exploration of the "linguistics of the lunatic," stories told by scholars, scientists, poets, fanatics, and ordinary people in order to make sense of the world. Exploring the "Force of the False," Eco uncovers layers of mistakes that have shaped human history, such as Columbus's assumption that the world was much smaller than it is, leading him to seek out a quick route to the East via...

This DVD series explores some of the many religions and cultures with which law enforcement officials come into contact. Each video clip offers tips on working with people of different faiths and backgrounds, including suggestions for inoffensive law enforcement techniques. The Religions disc covers Sikhism, Buddhism, Islam, Judaism, Hinduism and the Eastern Orthodox Church. Cultures and Communities topics include East Asian, South Asian, Puerto Rican,...

With the aid of a specially developed model 'The 5 C's Model' expert authors demonstrate how to get your communications right internationally and ensure that meetings, both face-to-face and virtual, go according to plan. Barry Tomalin and Mike Nicks offer strategies and tactics for getting people from different countries on your side, and detailing the knowledge you need to make the right impression and avoid giving offence. The authors provide a...

"What happens over time to Indians who spend their working hours answering phone calls from Americans--and acting like Americans themselves? To find out, the authors of Answer the Call conducted long-term interviews with forty-five agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai from 2003 to 2012. For nine or ten hours every day, workers in call centers are not quite in India or America but rather in a state of "virtual...