San Antonio College Library

Negotiation practitioner and expert Gerzon finds that opportunities for mediation abound in business, education and government largely because those in charge simply are not listening to stakeholders, cohorts, clients, and each other. They certainly are not doing enough of what he calls "third-side" or transformational leadership, in which those involved seek a solution that results in a positive outcome for all. Gerzon examines certain styles of...

"This book discusses the "hows" and "whys" of conflict and provides easy-to-use solutions for most situations." "Since conflict results from how we view our own power, and emotion is at the core of these views, we must begin by looking closely at our emotions. Fisher and Sharp guide us toward pinpointing our emotions and seeing how they move us into playing one of the classic roles in conflict: Victim, Persecutor, Instigator, or Rescuer. They also...

"Bidisha Biswas explores the question of how a democratic state chooses between policies of coercion and accommodation when dealing with political violence by addressing an important, yet under examined, topic--India' approach to internal conflicts. In Managing Conflicts in India, Biswas selects three cases of conflict: the separatist campaign in Punjab during the 1980s; the protracted insurgency in Kashmir; and attacks on the Indian state by left-wing...

Elusive Peace brings together a host of international experts on area studies and conflict resolution to examine various current and ongoing cases of internal conflict worldwide. Recognizing that internal dissidence is the legitimate result of the breakdown of normal politics, the authors explore how conflicts can be resolved through negotiation rather than combat. They provide a revealing look at the nature of internal conflicts, explain why appropriate...