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Description
A panel of academic, school and public librarians from around the U.S. explain how they planned and initiated specific activities and programs in their libraries to reach out to patrons, expand library services, increase library usage, and improve public perception of libraries. Panelists answer questions phoned in by teleconference participants after their presentations.
Author
Description
In recent years, libraries have become more involved with disaster preparedness and response activities in their communities. Still, many opportunities and roles continue to be underutilized or unexplored. The authors offer content and resources that can easily be adapted to any business or agency in search of a well-structured approach to disaster response.
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Description
"Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation"--Provided by publisher.
5) The quality library: a guide to staff-driven improvement, better efficiency, and happier customers
Author
Description
"Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for change that apply directly to the library's goals and missions. Staff will also learn how to measure the performance of new processes,...
Author
Description
"Despite the volumes of information they contain, few libraries know how to prepare for, endure, and survive a disaster, whether natural or man-made. Even fewer put their know-how on paper. Emergency Preparedness for Libraries provides library management with a comprehensive guide to planning and executing emergency procedures." "Based in part on a seminar Julie Todaro presented for the American Library Association, Emergency Preparedness for Libraries...
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