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Description
A panel of academic, school and public librarians from around the U.S. explain how they planned and initiated specific activities and programs in their libraries to reach out to patrons, expand library services, increase library usage, and improve public perception of libraries. Panelists answer questions phoned in by teleconference participants after their presentations.
2) The quality library: a guide to staff-driven improvement, better efficiency, and happier customers
Author
Description
"Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for change that apply directly to the library's goals and missions. Staff will also learn how to measure the performance of new processes,...
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