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How to Say It Best puts at your fingertips a huge selection of the most suitable words and phrases for just about every speaking occasion, along with complete sentences and whole paragraphs you can "borrow" or modify to quickly create a speech that reflects your particular situation and your feelings. More than 95% of the writing is already done for you. You add the finishing touches - key words, phrases, names of individuals - to customize your talk...
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"Most of us have been educated from birth to compete, judge, demand, and diagnose--to think and communicate in terms of what is 'right' and 'wrong' with people. At best, communicating and thinking this way can create misunderstanding and frustration. At its worst, it can lead to anger, depression, and even emotional or physical violence. [This book] uses stories, role-plays, and real-world examples to introduce the Nonviolent Communication (NVC) process....
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"In Leading with Questions, internationally acclaimed management consultant Michael Marquardt shows how you can learn to ask the powerful questions that will generate short-term results and long-term learning and success. Throughout the book, he demonstrates how effective leaders use questions to encourage participation and teamwork, foster outside-the-box thinking, empower others, build relationships with customers, solve problems, and much more....
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Aimed at upper-level undergraduate and first year graduate students, this book covers all aspects of the subject from neurobiology and evolution to physics and economics. Starting with the physics and physiology of signal production, propagation and reception, the book proceeds to the economics of cooperating communicators and ends with a discussion of the complications arising when the interests of sender and receiver do not coincide. A variety of...
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Patients, anxious to convey their symptoms, feel an urgency to "make their case" to their doctors. Doctors, under pressure to be efficient, multitask while patients speak and often miss key elements. Add in stereotypes, unconscious bias, conflicting agendas, and fear of lawsuits - and the risk of misdiagnosis and medical errors multiplies dangerously. Reporting on research studies and interviewing scholars, doctors, and patients, the author reveals...
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"Group Communication Pitfalls treats groups as useful tools humans have developed. This book teaches how to expect and detect pitfalls while using a group as a tool to solve problems. This orientation gives the reader the foundation for overcoming barriers to effective group experiences. Authors John O. Burtis and Paul D. Turman offer readers a map of the group pitfall terrain and demonstrate how people working well together can use the struggle against...
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Whether you are a university professor, researcher at a think tank, graduate student, or analyst at a private firm, chances are that at some point you have presented your work in front of an audience. Most of us approach this task by converting a written document into slides, but the result is often a text-heavy presentation saddled with bullet points, stock images, and graphs too complex for an audience to decipher-much less understand. Presenting...
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A guide for patients and their loved ones on the intellectual and psychological aspects of illness draws on the experiences of the author's brother-in-law throughout the course of the latter's treatment for cancer, offering insight into how illness oftenresults in an alienation process.
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"Advances in information technologies, changes in societal demographics, and a greater emphasis on interdisciplinary teams to deliver quality and individualized health care necessitate astute listening and interpersonal skills.
Nurse-Client Communication presents an overview of effective communication and its influence on therapeutic relationships across the life span."--Jacket.
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"Communication skills that heal addresses the concerns of both patients and medical professionals regarding communication under time constraints. It challenges current communication concepts in healthcare and weaves together anecdotes, theory, principles and practical, holistic approaches to provide a concise, stimulating and easy-to-read guide."--Back cover.
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Immerse yourself in the topic of communication in the workplace with an interesting conversation about the communication demands of today's nursing practice! Communication in Nursing, 8th Edition adopts a uniquely practical and personal approach, providing extensive examples, exercises, and techniques that help you understand important concepts and apply communication skills in a variety of clinical settings. With its conversational tone, this relatable...
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"Health Literacy from A to Z: Practical Ways to Communicate Your Health Message is an innovative and easy-to-use resource guide on ways to effectively convey health information. Whether you are a health provider, public health specialist, health educator, practice manager, literacy teacher, professor, student, or librarian, this book is for you."--Jacket.
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To succeed in business today, an individual must be smart, competitive, resilient, tenacious, and fearless. In short, he or she needs a good, old-fashioned backbone. In How to Grow a Backbone, Susan Marshall, a top business consultant and former executive, outlines skills that readers can develop and perfect to become stronger, more confident, and more influential on the job. Using straight talk laced with wry humor, the author draws upon actual business...
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