San Antonio College Library

This book is for people who: Have the task of creating new KPIs for their organization; Have been asked to improve or enhance existing KPIs; and Need help implementing a measurement system. Using brief explanations and practical checklists, this book will help you deliver meaningful measures that work, create reports that support decision-making and deploy the tools you need to engage the rest of your organization. This book will help you: Avoid strategy...

"Very few performance improvement products and services deliver everything they promise. So how can you be sure you're getting your money's worth and selecting the right performance solution for your organization's needs? Fortunately, a great deal of research has been done on the various types of performance improvement programs, telling you exactly what works and what doesn't. Turning Research Into Results gathers into one essential book this important...

Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on. This...

This revised edition of Peter Senge's bestselling classic, The Fifth Discipline, is based on fifteen years of experience in putting the book's ideas into practice. As Senge makes clear, in the long run the only sustainable competitive advantage is your organization's ability to learn faster than the competition. The leadership stories in the book demonstrate the many ways that the core ideas in The Fifth Discipline, many of which seemed radical when...

"Doug Smith, coauthor of the bestselling The Wisdom of Teams, has distilled the complex dynamics of change into ten clear management principles. Based on work with organizations large and small across the private, governmental, and nonprofit sectors, he has found time and again that these ten principles make the difference between success and failure. By tapping into fascinating stories of change from enterprises as diverse as Kodak, Dun & Bradstreet,...