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Author
Description
Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.
Author
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"With the increasing need to prove the value of specific library services in order to obtain grants and funding, the practice of measuring user outcomes is becoming crucial to the library. Libraries need to communicate the value of library programs by assessing their effects on library patrons and the community as a whole." "Under a National Leadership Grant from IMLS, expert authors Durrance and Fisher have tested and developed the How Libraries...
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