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1) Critical conversations: scripts & techniques for effective interprofessional & patient communication
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Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility,...
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Today's nurses face a multitude of legal and ethical dilemmas that fall outside the scope of clinical and medical training. This book examines the latest trends, principles, theories, and models in patient care to help one make ethically sound decisions in complex and often controversial situations. It emphasizes the importance of moral action in personal and professional situations, within the context of complexities created by science and technological...
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Outside of nursing, most people believe bullies are native only to playgrounds and high school locker rooms. Unfortunately, bullies also frequent hospital units, ambulatory care centers, clinics, and even emergency departments. Their targets? Their own colleagues and peers. Most practitioners know that the old adage "nurses eat their young" is alive and well in the 21st century. This conflict saps energy, destroys teamwork, and hinders motivation....
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"In this book, author and practice consultant Cynthia McKane-Wagester, RDH, shows you how to breathe new life into "the pulse of the practice" by motivating dental team members to create an environment that increases the hygiene department's production by as much as 50% per month, boosts the number of hygiene appointments beyond your most optimistic estimates, and improves acceptance percentages for the entre practice."--BOOK JACKET.
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"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based...
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This newest edition to the "Fast Facts" series provide insight for protégés and mentors on using mentoring to build new generations of successful nurses. It covers a quick history of why mentoring is important, how a protégé can identify a mentor, and how to develop and maintain a healthy mentor-protégé relationship. It also contains the necessary tools to help novice nurses benefit from mentor support through difficult and sometimes frightening...
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Far from just raising pinkie fingers and spooning soup, today s etiquette includes everything from effective networking to appropriate social media engagement to the perfect, polished look. For new graduates and seasoned nurses alike, mastery of modern etiquette is critical to personal and professional success. This revised and expanded third edition of Etiquette & Communication Strategies for Nurses will help you increase your confidence, enhance...
9) Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior
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The authors show how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up...
11) Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior
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This audiobook teaches skills to increase confidence for effectively resolving tough issues.
12) Japanese architecture as a collaborative process: opportunities in a flexible construction culture
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"Architects throughout the world hold Japan's best architecture in high regard, considering the country's buildings among the world's most carefully crafted and innovative. While many books, magazines, and exhibitions have focussed on the results of architectural practice in Japan, this book is the first to explain the reasons for Japan's remarkable structures. Architectural design does not occur in isolation; Japan's architects are able to collaborate...
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Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats.
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Professional etiquette reaches far beyond which fork to use at a formal dinner. In fact, from handling business meetings to using smart devices to cultivating one's career, professional etiquette is critical to personal and professional success for everyone from new graduates to seasoned nurses. This updated edition will prepare nurses handle awkward and challenging situations. This preparation will increase the reader's confidence, enhance their...
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"In Five Minds for the Future, Howard Gardner shows how we will each need to master the "five minds" that the fast-paced future will demand - from minds able to synthesize and communicate complex ideas to minds that can respect human differences and fulfill the higher responsibilities of work life and citizenship. Otherwise, we risk being overwhelmed by information, unable to succeed in the workplace, and without the judgment needed to thrive both...
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"Nurse Managers and nurse administrators at all levels are frequently confronted by the need to manage employee issues arising from interpersonal relationships. These include: conflict (relational aggression or covert bullying), cynicism (negative work attitudes), and calamity (drama and overt antagonism). This book offers numerous concrete strategies for common employee challenges that nurse supervisors face." -- Publisher.
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"We often think of scientists as dispassionate and detached, nobly laboring without any expectation of reward. But scientific research is much more complicated and messy than this ideal, and scientists can be torn by jealousy, impelled by a need for recognition, and subject to human vulnerability and fallibility. In Prize Fight, Emeritus Chair at SUNY School of Medicine Morton Meyers pulls back the curtain to reveal the dark side of scientific discovery....
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The role of the library and librarians on campus has changed in the past two decades. Though still relevant to academic enterprise, the transformation of the Internet has created a new normal. Library liaisons are at the forefront with regard to the future of library services in this technological age.
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"End-of-life experiences are often viewed in terms of only one perspective such as medicine. In this volume, a variety of end-of-life experiences are presented and each case is analyzed from a variety of disciplinary perspectives. These range across a broad array of the helping professions, and disciplines such as information, law and the social sciences."--Jacket.
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