San Antonio College Library

As the size and complexity of a company change in the course of its evolution it experiences predictable stages of growth. During these stages, a company discovers that what worked in the past no longer works. At such times, managers have to juggle the three variables of organisational evolution - the firm's purpose, its business and management processes, and its human resource issues - and keep them in balance as they reinvent new ways of structuring...

Dan Rather Reports travels to the live music capital of the world, Austin, Texas, for an in-depth conversation on the state of the rapidly changing music industry. Joining Rather for this special broadcast from Austin City Limits Live at the Moody Theater are music legend Willie Nelson and new comer Kat Edmonson - each weighing in on the changes in the business and performing live music.

Assessment centers are a powerful tool in assessing competencies such as problem solving, communication and leadership skills. In this episode, Mark leads his panel to assess five applicants by using two challenge situations that focus on key competencies to narrow the field.

The body language and tone of the interviewer is as important as that of the applicant. This episode demonstrates how to build rapport with the applicant, how to put them at ease during the interview, how to invite and respond well to questions, and how to provide encouragement.

Interviewers need to ask a wide range of questions in order to assess an applicant's suitability for a position. This episode shows viewers the process as Sadhana interviews Erin for a receptionist position in the corporate headquarters of a large business. After the interview is completed, Erin's performance is reviewed.

The questions asked during an interview can get a manager the information they need to make an informed decision on whom to hire, but certain questions can be problematic and should be avoided. This episode explores situational and behavioral interviewing and how, when used appropriately, these techniques can be a powerful tool in the hiring process. Viewers will also learn the proper use of open and closed questions.

Reference checks can save employers from making costly hiring mistakes. This episode sheds light on the process by explaining the key requirements for a quality reference check. Also learn how to avoid common mistakes when contacting referees.

Simon needs to fill the Office Manager position and Ben is one of the applicants for the job. In this episode viewers see a demonstration of the proper use of situational and behavioral interviewing techniques as Simon probes for specific details and responds to questions from Ben. After the interview, Simon assesses Ben suitability for the position and reviews his performance.

How the induction of new employees is handled, can be detrimental or beneficial to the team. This episode shows how a team leader ignores a new employee seated on a different floor, and is patronizing and demeaning to two other new hires. It's up to the rest of the team to welcome the newcomers to the group by going out of their way to make them all feel appreciated and valued members of the team.

Since not many people feel comfortable speaking in font of a large group of people, business presentations are considered to be a necessary evil. This episode features the team taking part in a training session to overcome their fear of public speaking and change their presentations from BLAND to GRAND. Team members are critiqued on their body language and long winded presentations.