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Author
Description
As manufacturing businesses world-wide face fierce competition and operate in rapidly changing markets, customers are demanding higher quality products and ever more competitive prices and delivery times. This concise and easy to read text, based upon actual experience, defines the fundamental ingredients required to introduce quality improvement into an organization.
The book opens with a discussion of past and present concepts of quality, and provides...
Author
Description
W. Edwards Deming's revolutionary management ideas brought about a complete turnaround at companies like Ford, Xerox and General Motors. His name is legendary in Japan for the role he played in reinvigorating their industries after World War II. But American managers, many of them looking for a quick-fix recipe for success, undertook the Deming method as if it were a simple management plan. What they failed to recognize was that the Deming method...
Author
Description
"In this long-awaited companion to the groundbreaking book Toyota Kata, Mike Rother takes you to the next level of developing business mindset and capability for the 21st century. Much more than a list of management concepts, The Toyota Kata Practice Guide walks you through the process of making improvement, adaptation, and even innovation routine behavior"--Back cover
Author
Description
"Many organizations are realizing bona fide reward payoffs using a systematic continuous approach to quality and quality improvement. Divided into two sections, this book begins with an easy overview of quality fundamentals and productivity followed by a more detailed explanation of the key quality improvement tools and techniques." "Focusing on a systems approach to quality improvement, Cartin presents a holistic method that identifies the needs...
Description
"In a clear, nontechnical style, leading quality practitioners and researchers examine the critical issues in quality and propose powerful strategies for different sizes and types of firms. They outline seven key elements for a successful quality program: provide leadership from top management; focus intensively on meeting customer needs; emphasize the quality of business processes from both an internal and external (customer) perspective; decentralize...
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