San Antonio College Library

The nature and impact of workplace bullying is addressed in this comprehensive overview. From the perspective of the human resources (HR) department, this practical guide provides the tools to both investigate interpersonal conflict and eliminate the problem. Policy models that not only tackle harassment issues but also implement strategies that comply with legislation are also presented. HR practitioners will learn to handle harassment at all levels...

"The latest edition of this guide covers all aspects of sexual orientation and gender identity diversity in the workplace. Straight Talk About Gays in the Workplace: Creating an Inclusive, Productive Environment for Everyone in Your Organization, Third Edition includes new and updated information on: domestic partner benefits; educating employees about sexual orientation and gender identity; nondiscrimination policies; effective employee networks...

"This book examines some of the key issues around violence at work which have emerged in the new millennium, including the events of September 11th 2001 and other terrorist-related incidents, identifying these as an extreme form of workplace violence. It builds upon the expanded typology of workplace violence in Violence at Work (Willan, 2001), and identifies four types of workplace violence." "This book also addresses some key emerging and controversial...

"Creating the Multicultural Organization challenges organizations to move away from merely "counting heads for the government" and begin creating effective strategies for a more positive approach to managing diversity. Taylor Cox outlines the diversity challenge and the forces that drive it and then presents innovative strategies for change through leadership, research, and education. Representing a radical departure from what most organizations have...

Davidson explains how what he calls Leveraging Difference turns persistent diversity problems into solutions that drive business results. Difference becomes a powerful source of sustainable competitive advantage instead of a distracting mandate handed down from HR.

In this landmark book, Scott Page redefines the way we understand ourselves in relation to one another. The Difference is about how we think in groups--and how our collective wisdom exceeds the sum of its parts. Why can teams of people find better solutions than brilliant individuals working alone? And why are the best group decisions and predictions those that draw upon the very qualities that make each of us unique? The answers lie in diversity--not...

In this film, Cutting Edge team members gain a better understanding of cultural awareness. Serena is horrified when she arrives for a cultural awareness meeting and sees everyone wearing fancy dress costumes. Sam confesses that he did not take the time to understand his Latin-American customers. Dion seeks tips from Tammy when doing business in China. Sam notes that even in places where they speak the same language, idioms may vary (causing misunderstanding)....

Strategy 1. Check your baggage. Don't assume everyone is hostile because of previous bad experiences - yours or someone else's -- Strategy 2. Call out the cavalry. You need all the help you can get! -- Strategy 3. Accentuate the positive. What you can do to maximize your value to your organization -- Strategy 4. Blow your horn. Make sure your organization knows what you can do -- Strategy 5. Buy in, don't sell out. Adapt your cultural style to the...