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"Fewer than half of today's employees believe that their companies deserve their loyalty. Web-empowered customers now defect more easily and more quickly than ever. Has loyalty become an outdated notion in today's marketplace?" "Fred Reichheld, author of the bestselling book The Loyalty Effect, argues that loyalty is still the fuel that drives financial success - even, and perhaps especially, in today's volatile, high-speed economy - but that most...
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This text provides an introduction to personnel economics, showing how economists can make specific predictions and prescriptions for personnel issues that arise in business on a daily basis. The author focuses on compensation and its relation to worker motivation, selection and teamwork.
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Designed for courses within business, engineering, and executive education programs, The Human Side of Managing Technological Innovation provides a variety of approaches and perspectives on issues critical to the effective leadership of technical professionals and crossfunctional teams throughout the innovation process. The articles represent the thoughts and ideas of researchers and practitioners seeking a richer understanding of the complex interplay...
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"In Keeping the People Who Keep You in Business, Branham offers battle-fatigued managers a plan for victory in the talent war. Critical to his plan are 24 compelling strategies for keeping good employees. These strategies are grouped under four keys: (1) Be a company that people want to work for, (2) select the right people in the first place, (3) get them off to a great start, and (4) coach and reward to sustain commitment. In addition, Branham identifies...
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