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Author
Description
As manufacturing businesses world-wide face fierce competition and operate in rapidly changing markets, customers are demanding higher quality products and ever more competitive prices and delivery times. This concise and easy to read text, based upon actual experience, defines the fundamental ingredients required to introduce quality improvement into an organization.
The book opens with a discussion of past and present concepts of quality, and provides...
Author
Description
"This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations." "This book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts...
Author
Description
W. Edwards Deming's revolutionary management ideas brought about a complete turnaround at companies like Ford, Xerox and General Motors. His name is legendary in Japan for the role he played in reinvigorating their industries after World War II. But American managers, many of them looking for a quick-fix recipe for success, undertook the Deming method as if it were a simple management plan. What they failed to recognize was that the Deming method...
Author
Description
Charismatic inventor of the Fourteen Point philosophy for quality, W. Edwards Deming took his techniques to Japan, where they were readily adopted and credited for that country's economic triumph. Here Gabor explores the development of "quality" as a management science, from the United States to Japan and back again.
Author
Description
Explanation of "a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does, from filling out purchase orders to manufacturing airplane engines. ... It provides specific methods to re-create the process itself so that defects are never produced in the first place."--Jacket
Author
Description
"This clear, practical book explains exactly how you can design and perform experiments using Taguchi methods from square one to completion - offering detailed examples to illustrate how these methods can work for you in a variety of situations. The step-by-step approach of this ground-breaking book allows you to get started quickly, and to successfully complete the four basic phases of experimentation - planning, designing, conducting the experiment,...
Author
Description
"Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy--service, manufacturing, and support--he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural...
Author
Description
This book is about rethinking, reworking, or reinforcing past solutions. It outlines not only the importance and history of qualiy in education, but also the basic principles that underline the management of quality and different quality opportunities. This book is unique in its desire to merge the philosophy and tools of strategic quality management from industry with the thoughts of campus administrators and call for sharply defined measures of...
Author
Description
Long the scourge of developing countries, fake pills are now increasingly common in the United States. The explosion of Internet commerce, coupled with globalization and increased pharmaceutical use has led to an unprecedented vulnerability in the U.S. drug supply. Today, an estimated 80% of our drugs are manufactured overseas, mostly in India and China. Every link along this supply chain offers an opportunity for counterfeiters, and increasingly,...
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