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Author
Description
To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand...
Author
Description
Develops methodologies of use in assessing the impact of libray and information services with respect to the overall performance of corporate organizations, including return-on-investment and cost-benefit analysis, knowledge value-added, intranet team forums, and intellectuual capital valuation.
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