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"Efficiency - associated with individual discipline, superior management, and increased profits or productivity - often counts as one of the highest virtues in Western culture. But what does it mean, exactly, to be efficient? How did this concept evolve from a means for evaluating simple machines to the mantra of progress and a prerequisite for success?" "In this provocative and ambitious study, Jennifer Karns Alexander explores the growing power...
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Europe grew rapidly for many years, but now, faced with greater challenges, several of the large economies in Europe have either failed to generate enough jobs or have failed to achieve the highest levels of productivity or both. This study explores why Europe's growth slowed, what contribution information technology makes to growth, and what policies could facilitate economic transformation. It emphasizes a system with strong work incentives and...
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Publisher Description (unedited publisher data) James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion supported...
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