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(0)Channel 1 Creative Media (Firm)
Description
From an employees' perspective, it is human nature to want to do more for the business when you know you are being noticed and appreciated. The manager who actively listens and takes a sincere interest in a staff member or project is an incredibly valuable asset in any team environment. In this program, viewers will learn: How to motivate staff best -- How to catch your staff doing something right and telling them -- How to manage by moving around....
Description
Negotiation is something we've all done at one time or another. Whilst we are not taught negotiation at school, it is a valuable skill to master, particularly in the workplace. In this training program, you are shown a sales negotiation between an account manager and an office manager. Through the scenario you will learn: The importance of preparation -- Tips for handling objections -- Importance of questioning
Description
Creating an environment in which your people are given every opportunity to grow is an important part of being an effective manager. A key component in achieving this is your ability and preparedness to delegate tasks. There are countless benefits to be gained from knowing how to delegate effectively. The learning outcomes for this program include:Abdicating vs. deputising--Delegation as a time management tool--How performance levels rise when workers...
Description
The benefits of effective teamwork in an organization, and for the members of that team can be enormous. Effective teamwork can lead to better productivity, creativity, improved decision making, better communication, cost savings, and improved customer service. The leader or coach has the task of enabling the team to reach a common goal. By watching this training program, viewers will learn: Importance of establishing the team goal -- Individual roles...
Description
Qualifying and identifying the customer's needs are essential components in the sales process, and can lead to a more successful outcome. In this training program, viewers are shown a scenario demonstrating a preferred encounter, where the salesperson takes into consideration the needs and concerns of the customer. In this program, viewers will learn the importance of:• First impressions• Establishing rapport• A positive attitude• Identifying...
Description
This program highlights the risks associated with using outdoor power tools and lays out some simple measures that can be taken prior to operating any outdoor power tool to minimize the risk of injury to operators, coworkers and the public. Learning points in this program include: Wearing the appropriate personal protective equipment (PPE)-- Pre inspection of the area they are working on-- Refueling the power tool-- How to watch out for slips, trips...
Description
The difference between selecting the right and wrong applicant for a job can make an enormous difference to not only the applicants, but to everyone involved in your organization. Hiring the wrong person, or missing out on the right one, can be an expensive error. In this program, viewers will learn:• The importance of planning• The importance of setting goals for the interview• How to set out questions to hire the right intervieweeBy assessing...
Description
An extremely easy to follow, easy to understand short program on one of the most important subject matters of workplace health and safety. Falling from heights is a common cause of injury and death in workplaces. After watching this safety program, you will have learned about: Risk identification using relevant documentation-- Risk control measures using the hierarchy of control-- Fall protection systems and devices
Description
It is no secret that customers are the lifeblood of every organization. Yet, how many times, as a customer, do we encounter poor, "couldn't care less" service? This program highlights those behaviors and suggests ways to stop them immediately. In this program, you will learn: Customers are the most important part of any business-- How to "wow" customers-- How you are "the organization" when dealing with a customer
Description
This program highlights the benefits of consultation, and the role of a well-structured committee in approaching health and safety issues at work. This succinct program can be used as part of an induction or for toolbox talks and refresher training. This consultation safety training program will motivate your office workers to discuss health and safety matters. In this program, you will learn: The benefits of consultation in the workplace-- The benefits...
Description
This program deals with accident, incident, and near-miss reporting aimed at office workers. It can be used in your induction process or as a refresher for existing workers. In this program, you will learn: A heightened awareness of accidents, incidents and near misses --How to watch out for them--The various benefits derived from reporting accidents, incidents, and near misses.Your organization will gain the advantage of having a more alert workforce,...
Description
This program highlights the benefits of consultation, and the role of a well-structured committee in approaching health and safety issues at work. You will also learn about: The benefits of consultation in the workplace-- The benefits of committees-- The ideal make up of a safety committee-- How to be an effective member
Description
Back strains and sprains are often caused by incorrect lifting techniques. This program is a clear, concise, step by step approach to lifting and carrying. The learning outcomes in this program include: What is a balance circle? -- How it can help to minimize injury-- The importance of body positioning, spine stability and contraction of the core stabilising muscles-- Which muscles to use through the lift
Description
Many problems in the workplace begin with the miscommunication of messages. Ineffective listening leads to the reduction of the amount of information received. Remembering only a portion of the message is a common contributor to miscommunication. Furthermore, how we interpret a particular message can be affected by one's thoughts and feelings. This communication training program examines the importance of: Face-to face communication-- Direct instructions--...
Description
Neuroscientists tell us that 95% of our actions are subconscious and just 5% are through our conscious thinking. This can be hazardous when it comes to safety in the workplace. This video based training program looks at the importance of engaging the conscious mind in every task we undertake, and will provide several strategies for doing just that. This program will also highlight why we should stay safe at work.
Description
Back strains and sprains are often caused by incorrect lifting techniques. This program is a clear, concise, step by step approach to lifting and carrying. The learning outcomes in this program include:• What is a balance circle? • How it can help to minimize injury• The importance of body positioning, spine stability, and contraction of the core stabilizing muscles• Which muscles to use through the lift
Description
Over 55% of the messages we send are transmitted non-verbally. In most cases, non-verbal messages are more powerful than what we actually say, and greatly contribute to the outcome not only of the sales process, but also to communication in general. This training program shows several examples of non-verbal communication taking place, and discusses the benefits of being able to interpret such information correctly.
Description
Retail theft accounts for millions of dollars of lost profit each year. The value of the theft comes straight off your company's bottom line, and the strength of that bottom has a huge impact on you. This training program has been designed to give all retail employees some practical hints on:Recognizing potential shoplifters--Easy and simple practices for deterring potential thieves--Creating an "anti-theft" environment
Description
Manual handling injuries and illnesses can occur suddenly or over a long period. While they may not be as graphic as many other workplace injuries, they are certainly just as debilitating. In this manual handling safety program, you will learn:That you could be doing damage to their musculoskeletal system without knowing-- The value of good habits--The common causes of a manual handling injury-- Risk assessment and ways of reducing risk in the workplace...
Description
In business today, time is a very precious commodity. Playing phone tag with clients or telephone calls that fail to reach a desired goal, all contribute to undermining our overall efficiency at work. In this program, viewers will learn the importance of:Setting goals-- Avoiding phone tag-- Planning the call--This training program will provide your workers with several handy tips on getting the most out of the time they spend on the telephone.