Includes bibliographical references and index.

"With the increasing need to prove the value of specific library services in order to obtain grants and funding, the practice of measuring user outcomes is becoming crucial to the library. Libraries need to communicate the value of library programs by assessing their effects on library patrons and the community as a whole." "Under a National Leadership Grant from IMLS, expert authors Durrance and Fisher have tested and developed the How Libraries and Librarians Help (HLLH) Outcomes Model to help library professionals effectively communicate their story by assessing the outcomes of library services. This unique model provides a step-by-step, context-centered method for assessing user outcomes and covers preparation, data collection, data analysis, and presentation of results, making it easy for libraries to apply the measurement tools to their own outcomes assessment. The book's tools and exercises for assessing user outcomes help libraries to strategize for outcomes assessment, while field-tested examples of user outcomes gleaned from several libraries that participated in the HLLH model provide real-world examples of this approach to measuring libraries' impact on individuals and communities." "Designed for library directors and managers along with LIS students and researchers, this must-have resource provides the proven outcomes assessment model to help you communicate the benefits of your library to funding organizations and governmental bodies."--Jacket

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