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Bacon and Pugh (consultants) describe how successful companies differentiate themselves from competitors and gain a strategic advantage by doing so. Advocating a "Behavioral Differentiation" approach to competitive strategy, they present case studies and executive interviews, drawing lessons for the operational, interpersonal, customer-service, and symbolic aspects of management. Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com).
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Description
People's thinking is the basis for everything they do - all behavior is rooted in thought. The sum of people's thinking and their collective interaction is the mastermind of the organization's performance. It is the underlying platform on which every organization operates. An analogy to computer software makes sense here: new operating platforms and master programs are installed in order to allow other programs to operate and function effectively....
Description
The Art of Followership puts dynamic leader-follower interaction at the forefront of discussion. It examines the multiple roles followers play and their often complex relationship to leaders. With contributions from leading scholars and practitioners from the burgeoning field of leadership/followership studies, this groundbreaking book outlines how followers contribute to effective leadership and to organizations overall. Drawing from various disciplines...
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The transformation of the corporate world is one of the most extraordinary events of the twentieth century. Not long ago, loyalty was the hallmark of the "company man," and the corporation he worked for seemed to provide permanent security. But the company man of the 1950s - or even the 1970s - would hardly recognize the corporation of the 1990s. The buildings may look the same, but everything else has changed.
How and why this transformation took...
Description
The difference between making a sale and making a profitable sale means more than just an extra zero or two on the bottom line. This program narrated by Bob Kimball-author of the American Marketing Association's popular AMA Handbook for Successful Selling and professor of marketing at the University of West Florida-emphasizes the importance of negotiating win-win sales. Key discussion points include getting everything on the table before beginning...
10) Best practices: difficult people : working effectively with prickly bosses, coworkers, and clients
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Description
Offers new and seasoned managers the essential information they need to achieve more, personally and professionally, and provides tried-and-true advice from the world's most influential business minds, featuring practical strategies and tips to help you get ahead.
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The well-received first edition of the Encyclopedia of Industrial and Organizational Psychology (2007, 2 vols) established itself in the academic library market as a landmark reference that presents a thorough overview of this cross-disciplinary field for students, researchers, and professionals in the areas of psychology, business, management, and human resources. Nearly ten years later, SAGE presents a thorough revision that both updates current...
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Building a team is similar to building a house--you have to start from the ground up. A team is made up of individuals with different talents, skills, and personal working styles. Learning to work together as a group can be as challenging as it is rewarding. Team Building, one of Crisp's most popular Fifty-Minute Books, is a primer on how to formulate strong teams through a climate of open communication, trust, and accountability. Like building a...
15) Collision course
Description
When workers at Eastern Airlines were asked to accept deep wage cuts, unions came up with a bold counter-proposal that gave employees both a 25 percent ownership stake and an unprecedented say in corporate decisions. It was the most profound change in labor-management relations ever seen in any major American company, and the results were overwhelmingly positive. Yet when competitive pressures re-emerged, the innovative agreement was pulled apart...
Description
What does your team think about you as a manager? This video will help you find out how you rate against the eight point checklist for good managers and improve in areas that are not your strengths. Topics covered include leading by example, building trust, inspiring and motivating, communicating effectively, developing the team, being supportive, creating a feedback culture, and focusing on results.
Description
Billund, Denmark is home to the original Lego factory that producers over 1 billion bricks per week. Lego is a brand that stretches beyond the children's market and has a huge following of AFOLs (Adult Fans of Lego). This film follows Justin and Mark as they attempt to become part of the Lego company. Justin aspires to become a Lego designer while Mark wants to launch a magazine marketed to adults who enjoy building with Lego. See inside the Lego...
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Description
"The author of the #1 New York Times bestseller Never Eat Alone redefines collaboration for the twenty-first century with a radical new workplace operating system in which leadership no longer demands an official title. Many are quick to respond to the mounting pressures facing today's organizations by blaming the pace of technological change. But bestselling author, CEO, and coach to Fortune 100 companies Keith Ferrazzi disagrees. This era of explosive...
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