San Antonio College Library

"The "Balanced Scorecard" is a performance-measurement tool first popularized by Robert Kaplan and David Norton in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values - from each of four perspectives (financial, customer, internal process, and organizational readiness), - tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot...

"Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation"--Provided by publisher.

This work provides easy-to-follow advice for using the latest management tools. Evaluation tools are an essential part of improving service and proving the library's value.

This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management.

"Written for library managers, this volume explains and clarifies the practice of assessment at academic institutions. Armed with this information, the library manager will be better prepared to assess library services in the context of the library's impact on student learning outcomes and research productivity."--Jacket.

Takes readers through the core principles, working processes, and practical tools for conducting and evaluating research in library and information science, enhancing the presentation with examples, informational graphics, study questions, and exercises directly relevant to this field. It is a resource for students and scholars who want to use appropriate techniques for gathering and assessing research, as well as information professionals looking...

Assessing student learning is a highly important issue in schools today. Focusing on the role of the school library media specialist, this is the first full-length book to go beyond the theoretical and address the practical application of the assessment of student learning in the school library media center. It is an important source for school library media specialists as they address their roles as "teachers" in schools, and the subsequent accountability...

To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand...

"In three sections--Results, Reflections, and Advancing Assessment to the Future--as well as eleven appendices of supporting material about the development and execution of the program, Shaping the Campus Conversation on Student Learning and Experience paints a vivid picture of the thinking that went into creating AiA, the results of the individual projects, the impact on participating teams, and the broader importance for the profession. While designed...